{"id":16739,"date":"2023-04-18T11:56:48","date_gmt":"2023-04-18T09:56:48","guid":{"rendered":"https:\/\/telavox.be\/kundcase\/homme-chien\/"},"modified":"2024-11-29T14:19:03","modified_gmt":"2024-11-29T13:19:03","slug":"dogman","status":"publish","type":"customer-story","link":"https:\/\/telavox.be\/fr\/temoignages-client\/dogman\/","title":{"rendered":"Dogman"},"featured_media":13689,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"class_list":["post-16739","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry"],"acf":{"image":13622,"title":"Dogman","subtitle":"","cta":"","sidebar_title":"","description":"\u00c9tablis en 1965, nous offrons aux propri\u00e9taires d'animaux de compagnie une large gamme de produits pour tous les types d'animaux, des chiens aux chevaux.","locations":"Su\u00e8de, Danemark, Norv\u00e8ge, Finlande et Espagne.","number_of_employes":"Environ 250","list":null,"customer_since":"2022","sidebar_cta":"","content":"\u00ab Cela m'a permis de comprendre les processus au sein de l'entreprise et leur fonctionnement. On peut voir quels sont les points \u00e0 am\u00e9liorer. \u00bb","author":"","author_position":"","author_image":"","content_sections":[{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Le challenge","content":"L'un des points d'am\u00e9lioration pour Dogman concernait leur syst\u00e8me de t\u00e9l\u00e9phonie. L'entreprise avait remarqu\u00e9 que les solutions de t\u00e9l\u00e9phonie diff\u00e9raient d'un pays \u00e0 l'autre, ce qui entra\u00eenait une lourde charge administrative.\r\n\r\nAndr\u00e9as, responsable informatique chez Dogman, explique : \"Plusieurs \u00e9quipes \u00e9taient impliqu\u00e9es et tout devait \u00eatre parfaitement synchronis\u00e9. Cela entra\u00eenait beaucoup de travail suppl\u00e9mentaire et la r\u00e9solution des probl\u00e8mes prenait du temps. C'\u00e9tait une t\u00e2che chronophage. Nous cherchions une solution plus simple sur le plan administratif. \u00c9tant pr\u00e9sents dans diff\u00e9rents pays, nous avons rapidement vu les avantages de centraliser tout sur une seule plateforme.\""},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"La solution","content":"Avant que Dogman puisse utiliser pleinement la solution Telavox, l'entreprise a d\u00fb s'occuper de l'int\u00e9gration de son syst\u00e8me. Andreas d\u00e9crit ce processus comme complet et bien structur\u00e9. L'\u00e9quipe a r\u00e9ussi \u00e0 ajouter elle-m\u00eame les milliers de num\u00e9ros n\u00e9cessaires \u00e0 l'int\u00e9gration dans le syst\u00e8me Telavox, tout en organisant des ateliers sur le PBX pour explorer les diff\u00e9rentes structures des d\u00e9partements. Telavox a facilit\u00e9 l'int\u00e9gration en fournissant un script pour leur service de r\u00e9pondeur t\u00e9l\u00e9phonique et des guides d\u00e9taill\u00e9s pour l'enregistrement des messages vocaux de chaque magasin.\r\n\r\nDogman accorde une grande importance \u00e0 la gestion du PBX, avec une attention particuli\u00e8re \u00e0 certains points :\r\n\r\n\"Il est essentiel que nos clients puissent facilement joindre le service qu'ils recherchent lorsqu'ils appellent un magasin. Par exemple, pour notre service de toilettage, nous avons pu configurer une option dans l'IVR : 'Appuyez sur 1 pour joindre ce service, et sur 2 pour les horaires d'ouverture'. Cela est tr\u00e8s facile \u00e0 g\u00e9rer gr\u00e2ce \u00e0 Telavox.\""},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Le r\u00e9sultat","content":"Apr\u00e8s la transition vers Telavox, Dogman a constat\u00e9 des am\u00e9liorations consid\u00e9rables dans ses op\u00e9rations quotidiennes.\r\n\r\nAndreas, responsable informatique, partage son exp\u00e9rience : \"Telavox est incroyablement facile \u00e0 utiliser, et il y a beaucoup de choses que nous pouvons g\u00e9rer nous-m\u00eames. C'est simple, direct et flexible. La diff\u00e9rence entre notre ancien syst\u00e8me et celui que nous avons maintenant est \u00e9norme.\"\r\n\r\n\"Maintenant, nous pouvons activer les cartes SIM et g\u00e9rer d'autres param\u00e8tres nous-m\u00eames, ce qui n'\u00e9tait pas possible avec notre ancien fournisseur. Cela nous fait gagner un temps pr\u00e9cieux, et nous disposons d\u00e9sormais d'une plateforme beaucoup plus puissante. Continuer avec notre ancienne solution aurait \u00e9t\u00e9 un v\u00e9ritable obstacle\", ajoute-t-il."}]},"yoast_head":"\nAvec Telavox, Dogman a consolid\u00e9 sa communication Clients.<\/title>\n<meta name=\"description\" content=\"Avec la solution de t\u00e9l\u00e9phonie de Telavox, ils ont consolid\u00e9 leur communication avec les clients pour l'ensemble de la r\u00e9gion scandinave.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/temoignages-client\/dogman\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dogman\" \/>\n<meta property=\"og:description\" content=\"Avec la solution de t\u00e9l\u00e9phonie de Telavox, ils ont consolid\u00e9 leur communication avec les clients pour l'ensemble de la r\u00e9gion scandinave.\" \/>\n<meta property=\"og:url\" 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