{"id":25554,"date":"2025-08-08T13:49:03","date_gmt":"2025-08-08T11:49:03","guid":{"rendered":"https:\/\/telavox.be\/?post_type=customer-story&p=25554"},"modified":"2025-08-08T13:55:30","modified_gmt":"2025-08-08T11:55:30","slug":"phonecom","status":"publish","type":"customer-story","link":"https:\/\/telavox.be\/fr\/temoignages-client\/phonecom\/","title":{"rendered":"PhoneCom"},"featured_media":25564,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"class_list":["post-25554","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry"],"acf":{"image":25555,"title":"PhoneCom","subtitle":"","cta":"","sidebar_title":"","description":"Bas\u00e9 \u00e0 Bruxelles, PhoneCom est un centre d\u2019appels qualitatif actif depuis 1994, op\u00e9rationnel 6 jours sur 7, de 9h \u00e0 19h. Avec plus de 500 clients, l\u2019entreprise propose une large gamme de services sur mesure en \u00e9tudes et marketing direct. ","locations":"Belgique, Pays-bas, Luxembourg, France, Allemagne","number_of_employes":"80","list":null,"customer_since":"Mai 2025","sidebar_cta":"","content":"\u00ab La transition vers Telavox a \u00e9t\u00e9 fluide, sans aucun temps mort. \u00c0 9h, tout le monde appelait d\u00e9j\u00e0. \u00bb\r\n","author":"Thierry Thomson","author_position":"General Manager chez PhoneCom","author_image":"","content_sections":[{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Apr\u00e8s 25 ans sur Avaya, PhoneCom passe \u00e0 Telavox.","content":"Apr\u00e8s avoir utilis\u00e9 un syst\u00e8me Avaya pendant 25 ans, PhoneCom \u2014 call center bas\u00e9 \u00e0 Bruxelles et actif depuis 1994 \u2014 a choisi Telavox pour moderniser son infrastructure.<\/span>\r\n<\/span> \"Passer \u00e0 Telavox, c\u2019\u00e9tait une vraie mutation\", explique Thierry. \"L\u2019installation a \u00e9t\u00e9 tr\u00e8s rapide, en un mois et demi. Ce n\u2019est pas l\u2019impl\u00e9mentation qui est complexe, mais plut\u00f4t l\u2019adaptation \u00e0 une nouvelle plateforme.\"<\/span>"},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Une seule plateforme pour la t\u00e9l\u00e9phonie fixe et mobile ","content":"Aujourd\u2019hui, PhoneCom g\u00e8re environ <\/span>600 lignes fixes et 60 num\u00e9ros mobiles<\/b> \u00e0 travers une seule et m\u00eame plateforme. Cette convergence offre une gestion centralis\u00e9e et une plus grande souplesse pour les \u00e9quipes.<\/span>\r\n<\/span> \"Pour la prospection, les num\u00e9ros mobiles sont un vrai atout : ils am\u00e9liorent nettement le taux de r\u00e9ponse, notamment en dehors de Bruxelles.\"<\/span>"},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Une solution mobile simple et puissante, qui fait la diff\u00e9rence","content":"Gr\u00e2ce \u00e0 l\u2019ajout d\u2019options mobiles sur la plateforme Telavox, l\u2019\u00e9quipe \u00e9vite d\u2019avoir \u00e0 distribuer des t\u00e9l\u00e9phones mobiles physiques \u00e0 chaque agent - ils peuvent appeler en affichant leur num\u00e9ro mobile via l\u2019app Telavox sur leur PC avec un casque.<\/span>\r\n<\/span> \"Travailler avec des eSIM est d\u2019une facilit\u00e9 d\u00e9concertante. L\u2019application Telavox sur PC ou sur smartphone suffit pour tout faire \u2014 \u00e9couter les appels en direct, g\u00e9rer les pauses des agents, les files d\u2019attente et passer et recevoir des appels. Pas besoin d\u2019investir dans des appareils mobiles suppl\u00e9mentaires : tout est d\u00e9j\u00e0 l\u00e0, et \u00e7a fonctionne vraiment tr\u00e8s bien.\"<\/span>"},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"M\u00eame comportement pour le fixe et le mobile : aucune diff\u00e9rence pour l\u2019utilisateur","content":"Un des grands avantages soulign\u00e9s par Thierry est la coh\u00e9rence d\u2019usage entre les diff\u00e9rents canaux : \"Que l\u2019on appelle depuis une ligne fixe ou mobile, via le softphone ou l\u2019application, le comportement est identique. C\u2019est le m\u00eame outil, la m\u00eame interface, la m\u00eame logique. Il n\u2019y a rien \u00e0 r\u00e9apprendre pour les agents, et cela rend la bascule encore plus naturelle.\"<\/span>"},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Z\u00e9ro interruption, une transition sans accroc","content":"\"Le jour du porting, on a bascul\u00e9 le matin et \u00e0 9h, tout le monde appelait d\u00e9j\u00e0. Il n\u2019y a pas eu une minute de down, c\u2019\u00e9tait vraiment fluide\", souligne Thierry.<\/span>"},{"acf_fc_layout":"text","illustration":false,"disable_section":false,"title":"Des co\u00fbts sous contr\u00f4le et des \u00e9conomies","content":"Si les frais de t\u00e9l\u00e9phonie restent comparables, PhoneCom note une vraie diff\u00e9rence sur le plan de la maintenance.<\/span>\r\n<\/span> \"Les co\u00fbts de support Avaya \u00e9taient \u00e9lev\u00e9s. Avec Telavox, les mises \u00e0 jour sont incluses, il n\u2019y a pas de licences suppl\u00e9mentaires \u00e0 acheter. 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