{"id":17300,"date":"2024-10-25T11:46:11","date_gmt":"2024-10-25T09:46:11","guid":{"rendered":"https:\/\/telavox.be\/funktioner\/identification-de-lappelant\/"},"modified":"2025-01-08T13:50:29","modified_gmt":"2025-01-08T12:50:29","slug":"identification-de-lappelant","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/identification-de-lappelant\/","title":{"rendered":"Identification de l&rsquo;appelant"},"content":{"rendered":"\n<p>Notre plateforme est directement reli\u00e9e aux syst\u00e8mes de num\u00e9rotation nationaux, ce qui permet de reconna\u00eetre les appelants, m\u00eame si leur contact n\u2019est pas d\u00e9j\u00e0 enregistr\u00e9. Les agents peuvent voir si l\u2019appel provient d\u2019un num\u00e9ro fixe ou mobile, et s\u2019il est achemin\u00e9 par une file d\u2019attente. Vous pouvez \u00e9galement personnaliser le num\u00e9ro que vous affichez en appelant ou m\u00eame masquer votre num\u00e9ro si n\u00e9cessaire. La fonction permet aussi de prioriser ou bloquer certains num\u00e9ros pour optimiser la gestion des appels. En interne, le num\u00e9ro principal de l\u2019entreprise peut \u00eatre utilis\u00e9 comme r\u00e9f\u00e9rence, avec un num\u00e9ro d&rsquo;extension pour identifier chaque agent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notre plateforme est directement reli\u00e9e aux syst\u00e8mes de num\u00e9rotation nationaux, ce qui permet de reconna\u00eetre les appelants, m\u00eame si leur contact n\u2019est pas d\u00e9j\u00e0 enregistr\u00e9. Les agents peuvent voir si l\u2019appel provient d\u2019un num\u00e9ro fixe ou mobile, et s\u2019il est achemin\u00e9 par une file d\u2019attente. Vous pouvez \u00e9galement personnaliser le num\u00e9ro que vous affichez en [&hellip;]<\/p>\n","protected":false},"featured_media":23151,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"feature-category":[625],"class_list":["post-17300","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-abonnements-dentreprise"],"acf":{"feature_introduction":"Avec l\u2019int\u00e9gration des registres nationaux de num\u00e9ros, vous pouvez identifier qui appelle, m\u00eame pour des num\u00e9ros inconnus. Vous avez \u00e9galement la possibilit\u00e9 de choisir le num\u00e9ro qui sera affich\u00e9 lorsque vous passez un appel, offrant une flexibilit\u00e9 optimale pour vos communications.","feature_icon":13350},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Identification de l&#039;appelant | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/identification-de-lappelant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Identification de l&#039;appelant\" \/>\n<meta property=\"og:description\" content=\"Notre plateforme est directement reli\u00e9e aux syst\u00e8mes de num\u00e9rotation nationaux, ce qui permet de reconna\u00eetre les appelants, m\u00eame si leur contact n\u2019est pas d\u00e9j\u00e0 enregistr\u00e9. 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