
{"id":17545,"date":"2024-10-25T11:46:11","date_gmt":"2024-10-25T09:46:11","guid":{"rendered":"https:\/\/telavox.be\/funktioner\/gestion-des-dossiers\/"},"modified":"2025-01-08T14:09:21","modified_gmt":"2025-01-08T13:09:21","slug":"tickets","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/tickets\/","title":{"rendered":"Tickets"},"content":{"rendered":"<p>Avec notre service de gestion des demandes, un ticket d&rsquo;assistance est automatiquement cr\u00e9\u00e9 \u00e0 chaque appel entrant, directement dans l&rsquo;application. Vous pouvez collaborer facilement avec vos coll\u00e8gues en partageant des notes internes et en laissant l&rsquo;intelligence artificielle r\u00e9sumer l&rsquo;appel pour vous. Cela vous permet d&rsquo;avoir une vue claire des demandes en cours et r\u00e9solues, ce qui facilite la gestion et am\u00e9liore la qualit\u00e9 du service offert \u00e0 vos clients.<\/p>\n<p>Pour en savoir plus sur la <a href=\"https:\/\/telavox.se\/arendehantering\/\">gestion des tickets,<\/a>\u00a0cliquez ici.<\/p>\n<p>Vous pr\u00e9f\u00e9rez vous int\u00e9grer \u00e0 votre syst\u00e8me de gestion de dossiers existant ? Pour en savoir plus sur nos <a href=\"https:\/\/telavox.se\/integrationer\/\">int\u00e9grations<\/a>, cliquez ici.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avec notre service de gestion des demandes, un ticket d&rsquo;assistance est automatiquement cr\u00e9\u00e9 \u00e0 chaque appel entrant, directement dans l&rsquo;application. Vous pouvez collaborer facilement avec vos coll\u00e8gues en partageant des notes internes et en laissant l&rsquo;intelligence artificielle r\u00e9sumer l&rsquo;appel pour vous. Cela vous permet d&rsquo;avoir une vue claire des demandes en cours et r\u00e9solues, ce [&hellip;]<\/p>\n","protected":false},"featured_media":23187,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"feature-category":[631],"class_list":["post-17545","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-tickets"],"acf":{"feature_introduction":"Pour les appels entrants, des tickets sont cr\u00e9\u00e9s automatiquement. Vous pouvez partager le ticket avec des coll\u00e8gues, consulter l'historique et envoyer des SMS \u00e0 l'appelant. Vous pouvez \u00e9galement utiliser l'IA pour transcrire et r\u00e9sumer l'interaction en un seul clic.  ","feature_icon":13377},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tickets | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/tickets\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tickets\" \/>\n<meta property=\"og:description\" content=\"Avec notre service de gestion des demandes, un ticket d&rsquo;assistance est automatiquement cr\u00e9\u00e9 \u00e0 chaque appel entrant, directement dans l&rsquo;application. Vous pouvez collaborer facilement avec vos coll\u00e8gues en partageant des notes internes et en laissant l&rsquo;intelligence artificielle r\u00e9sumer l&rsquo;appel pour vous. 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