{"id":17595,"date":"2024-10-25T11:46:10","date_gmt":"2024-10-25T09:46:10","guid":{"rendered":"https:\/\/telavox.be\/funktioner\/enregistrement-des-appels\/"},"modified":"2025-01-08T14:06:54","modified_gmt":"2025-01-08T13:06:54","slug":"lenregistrement-des-appels","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/lenregistrement-des-appels\/","title":{"rendered":"L’enregistrement des appels"},"content":{"rendered":"\n

Notre fonctionnalit\u00e9 d’enregistrement des appels vous permet de sauvegarder automatiquement tous les appels entrants de vos lignes fixes, mobiles et de votre syst\u00e8me de file d’attente. Cela vous permet d’utiliser ces enregistrements pour former vos \u00e9quipes, garantir la s\u00e9curit\u00e9 des \u00e9changes, et r\u00e9pondre aux exigences de conformit\u00e9.<\/p>\n\n\n\n

Si vous devez respecter des r\u00e9glementations comme MiFiD II, vous pouvez int\u00e9grer des outils tels que Touch Technologies<\/strong> ou GuardREC<\/strong> pour une gestion optimale des enregistrements. En plus, vous pouvez renforcer la s\u00e9curit\u00e9 des appels avec BankID<\/strong>, qui permet d’identifier les appelants.<\/p>\n\n\n\n

Tous les appels entrants et sortants sont enregistr\u00e9s et conserv\u00e9s pendant 24 mois. Il est facile d’ajouter ou de supprimer des enregistrements \u00e0 tout moment.<\/p>\n\n\n\n

Pour \u00e9couter les enregistrements, vous devez avoir les droits n\u00e9cessaires. Seuls les administrateurs autoris\u00e9s peuvent acc\u00e9der \u00e0 ces appels.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Notre fonctionnalit\u00e9 d’enregistrement des appels vous permet de sauvegarder automatiquement tous les appels entrants de vos lignes fixes, mobiles et de votre syst\u00e8me de file d’attente. Cela vous permet d’utiliser ces enregistrements pour former vos \u00e9quipes, garantir la s\u00e9curit\u00e9 des \u00e9changes, et r\u00e9pondre aux exigences de conformit\u00e9. Si vous devez respecter des r\u00e9glementations comme MiFiD […]<\/p>\n","protected":false},"featured_media":23181,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"feature-category":[626],"class_list":["post-17595","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-plateforme-de-telephonie"],"acf":{"feature_introduction":"Enregistrez vos appels t\u00e9l\u00e9phoniques pour faciliter la formation de vos \u00e9quipes, assurer la s\u00e9curit\u00e9 des communications et respecter les r\u00e9glementations. L'enregistrement peut \u00eatre activ\u00e9 automatiquement ou manuellement et les appels sont conserv\u00e9s jusqu'\u00e0 2 ans.","feature_icon":13358},"yoast_head":"\nL'enregistrement des appels | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/lenregistrement-des-appels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L'enregistrement des appels\" \/>\n<meta property=\"og:description\" content=\"Notre fonctionnalit\u00e9 d’enregistrement des appels vous permet de sauvegarder automatiquement tous les appels entrants de vos lignes fixes, mobiles et de votre syst\u00e8me de file d’attente. 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