{"id":23708,"date":"2025-01-31T08:00:00","date_gmt":"2025-01-31T07:00:00","guid":{"rendered":"https:\/\/telavox.be\/?post_type=feature&#038;p=23708"},"modified":"2025-07-24T10:02:06","modified_gmt":"2025-07-24T08:02:06","slug":"sms-vers-appelant","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/sms-vers-appelant\/","title":{"rendered":"SMS vers l&rsquo;appelant"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-integrez-l-envoi-de-sms-dans-votre-file-d-attente-telephonique\"><strong>Int\u00e9grez l\u2019envoi de SMS dans votre file d\u2019attente t\u00e9l\u00e9phonique<\/strong><\/h3>\n\n\n\n<p>Facilitez l&rsquo;acc\u00e8s \u00e0 l\u2019information pour vos clients via SMS avant, pendant ou apr\u00e8s un appel entrant. Envoyez des r\u00e9ponses rapides, partagez des liens et g\u00e9rez les questions fr\u00e9quentes automatiquement, pour une meilleure exp\u00e9rience client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Envoyez des informations pertinentes et rapides par SMS<\/strong> aux clients qui appellent, par exemple un lien vers vos heures d\u2019ouverture, votre support ou votre boutique en ligne.<\/li>\n\n\n\n<li>Adaptez vos messages SMS en fonction de l\u2019identit\u00e9 de votre marque et de vos besoins actuels.<\/li>\n<\/ul>\n\n\n\n<p><strong>Exemples d&rsquo;utilisation<\/strong> : partagez vos horaires d&rsquo;ouverture, des liens vers votre FAQ, votre portail de r\u00e9servation ou d&rsquo;autres ressources utiles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ameliorez-les-flux-d-appels-et-reduisez-les-temps-d-attente\">Am\u00e9liorez les flux d&rsquo;appels et r\u00e9duisez les temps d&rsquo;attente<\/h3>\n\n\n\n<p>Avec <strong>SMS to Caller<\/strong>, vous pouvez envoyer des informations pertinentes directement \u00e0 vos clients par SMS, en tant que partie int\u00e9grante de votre file d\u2019attente t\u00e9l\u00e9phonique \u2014 comme vos horaires sp\u00e9ciaux durant le week-end ou un lien vers votre page de r\u00e9servation. Cette fonctionnalit\u00e9 permet de tenir les clients inform\u00e9s tout en lib\u00e9rant du temps pour vos \u00e9quipes afin de r\u00e9pondre \u00e0 d&rsquo;autres demandes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Am\u00e9liorez l\u2019exp\u00e9rience client<\/strong> : Fournissez des informations utiles, imm\u00e9diatement.<\/li>\n\n\n\n<li><strong>Gagnez du temps<\/strong> : R\u00e9pondez aux questions fr\u00e9quentes des clients par SMS et lib\u00e9rez vos agents.<\/li>\n\n\n\n<li><strong>R\u00e9duisez les temps d&rsquo;attente<\/strong> : Offrez des r\u00e9ponses rapides aux questions courantes.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fonctionnalites-cles\">Fonctionnalit\u00e9s cl\u00e9s<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configuration simple : Cr\u00e9ez et personnalisez facilement vos messages SMS depuis votre plateforme t\u00e9l\u00e9phonique.<\/li>\n\n\n\n<li>Validation des num\u00e9ros de t\u00e9l\u00e9phone : Assurez-vous que les SMS sont envoy\u00e9s au bon destinataire.<\/li>\n\n\n\n<li>Nom d\u2019exp\u00e9diteur personnalis\u00e9 : Donnez \u00e0 vos messages un nom d\u2019exp\u00e9diteur professionnel et conforme \u00e0 votre marque.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-lancez-vous\">Lancez-vous !<\/h3>\n\n\n\n<p><a href=\"https:\/\/support.telavox.com\/fr_FR\/skicka-sms-till-inringare\">Plus d&rsquo;info<\/a> pour commencer d\u00e8s maintenant.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Int\u00e9grez l\u2019envoi de SMS dans votre file d\u2019attente t\u00e9l\u00e9phonique Facilitez l&rsquo;acc\u00e8s \u00e0 l\u2019information pour vos clients via SMS avant, pendant ou apr\u00e8s un appel entrant. Envoyez des r\u00e9ponses rapides, partagez des liens et g\u00e9rez les questions fr\u00e9quentes automatiquement, pour une meilleure exp\u00e9rience client. Exemples d&rsquo;utilisation : partagez vos horaires d&rsquo;ouverture, des liens vers votre FAQ, [&hellip;]<\/p>\n","protected":false},"featured_media":23706,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"feature-category":[626],"class_list":["post-23708","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-plateforme-de-telephonie"],"acf":{"feature_introduction":"Facilitez l'acc\u00e8s \u00e0 l\u2019information pour vos clients via SMS avant, pendant ou apr\u00e8s un appel entrant. 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