{"id":23774,"date":"2024-12-13T09:19:08","date_gmt":"2024-12-13T08:19:08","guid":{"rendered":"https:\/\/telavox.be\/?post_type=feature&#038;p=23774"},"modified":"2025-07-24T12:39:53","modified_gmt":"2025-07-24T10:39:53","slug":"webhooks-personnels","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/webhooks-personnels\/","title":{"rendered":"Webhooks personnels"},"content":{"rendered":"\n<p><strong>Les webhooks personnels : automatisez vos actions autour des appels<\/strong><\/p>\n\n\n\n<p>Les <strong>webhooks personnels<\/strong> permettent d\u2019automatiser facilement des actions, que ce soit <strong>lorsqu\u2019un appel est re\u00e7u, \u00e9mis ou termin\u00e9.<\/strong> En connectant notre solution de t\u00e9l\u00e9phonie \u00e0 votre syst\u00e8me existant \u2014 par exemple votre <strong>CRM <\/strong>\u2014 il devient possible de d\u00e9clencher des \u00e9v\u00e9nements automatiques dans votre outil tiers.<\/p>\n\n\n\n<p>Les collaborateurs peuvent ainsi consulter <strong>l\u2019historique et les informations du client en temps r\u00e9el pendant l\u2019appel<\/strong>, ce qui facilite un service rapide et personnalis\u00e9.<br>L\u2019int\u00e9gration fonctionne <strong>au niveau de l\u2019utilisateur<\/strong>, ce qui signifie qu\u2019elle est li\u00e9e \u00e0 des utilisateurs sp\u00e9cifiques, et non \u00e0 des files d\u2019attente.<\/p>\n\n\n\n<p><strong>Exemples d\u2019utilisation :<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envoyer automatiquement un message via votre CRM \u00e0 votre \u00e9quipe commerciale pour chaque appel manqu\u00e9.<\/li>\n\n\n\n<li>Enregistrer automatiquement les appels dans votre CRM pour faciliter le suivi ou r\u00e9duire la charge administrative.<\/li>\n\n\n\n<li>Cr\u00e9er un ticket de support en cas d\u2019appel important manqu\u00e9 ou enregistrer l\u2019appel pour garantir un retour au client.<\/li>\n<\/ul>\n\n\n\n<p>Gr\u00e2ce aux <strong>webhooks personnels<\/strong>, vous pouvez automatiser les actions selon vos besoins.<br>Cette fonctionnalit\u00e9 <strong>fait gagner du temps<\/strong>, <strong>r\u00e9duit les erreurs manuelles<\/strong> et <strong>am\u00e9liore l\u2019exp\u00e9rience client<\/strong> tout en augmentant votre efficacit\u00e9.<\/p>\n\n\n\n<p> <\/p>\n\n\n\n<p><strong>Avantages des webhooks personnels :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Int\u00e9gration simple sans codage :<\/strong> Cr\u00e9ez des int\u00e9grations sans avoir besoin de programmer.<\/li>\n\n\n\n<li><strong>Automatisation des flux de travail :<\/strong> Les webhooks personnels d\u00e9clenchent automatiquement des actions li\u00e9es \u00e0 vos appels, vous permettant d\u2019automatiser une partie ou l\u2019ensemble de vos processus.<\/li>\n\n\n\n<li><strong>Acc\u00e8s aux donn\u00e9es tierces pendant les appels : <\/strong>R\u00e9cup\u00e9rez des informations depuis des syst\u00e8mes externes et affichez-les pendant l\u2019appel pour une exp\u00e9rience client plus riche et personnalis\u00e9e.<\/li>\n\n\n\n<li><strong>Technologie flexible et standardis\u00e9e :<\/strong> Les webhooks personnels sont bas\u00e9s sur des protocoles standards (HTTP, REST, JSON), ce qui les rend compatibles avec la majorit\u00e9 des syst\u00e8mes tiers et vous offre une grande flexibilit\u00e9.<\/li>\n<\/ul>\n\n\n\n<p> <\/p>\n\n\n\n<p><strong>Comment d\u00e9marrer?<\/strong><\/p>\n\n\n\n<p>Dans notre <strong>portail d\u2019administration<\/strong>, sous l\u2019onglet <strong>Utilisateurs &gt; Webhooks<\/strong>, vous pouvez cr\u00e9er un <strong>mod\u00e8le de webhook<\/strong> que vous pourrez ensuite attribuer \u00e0 plusieurs utilisateurs.<br>Tout comme avec le <strong>Widget Builder<\/strong>, vous pouvez facilement modifier le mod\u00e8le, et <strong>tous les utilisateurs qui l\u2019utilisent recevront automatiquement les derni\u00e8res mises \u00e0 jour<\/strong>.<\/p>\n\n\n\n<p>Pour plus de d\u00e9tails, consultez notre <a href=\"https:\/\/support.telavox.com\/fr_FR\/what-is-personal-webhooks\">FAQ<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les webhooks personnels : automatisez vos actions autour des appels Les webhooks personnels permettent d\u2019automatiser facilement des actions, que ce soit lorsqu\u2019un appel est re\u00e7u, \u00e9mis ou termin\u00e9. En connectant notre solution de t\u00e9l\u00e9phonie \u00e0 votre syst\u00e8me existant \u2014 par exemple votre CRM \u2014 il devient possible de d\u00e9clencher des \u00e9v\u00e9nements automatiques dans votre outil [&hellip;]<\/p>\n","protected":false},"featured_media":23769,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"feature-category":[642],"class_list":["post-23774","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-integrations"],"acf":{"feature_introduction":"Les webhooks personnels permettent d\u2019automatiser facilement des actions, que ce soit lorsqu\u2019un appel est re\u00e7u, \u00e9mis ou termin\u00e9. 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