{"id":26352,"date":"2024-10-25T11:46:10","date_gmt":"2024-10-25T09:46:10","guid":{"rendered":"https:\/\/telavox.be\/?post_type=feature&#038;p=26352"},"modified":"2026-04-28T13:54:56","modified_gmt":"2026-04-28T11:54:56","slug":"ecoute-discrete","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/ecoute-discrete\/","title":{"rendered":"\u00c9coute discr\u00e8te"},"content":{"rendered":"\n<p>L\u2019\u00e9coute discr\u00e8te dans Telavox vous permet d\u2019\u00e9couter les appels en temps r\u00e9el et d\u2019apporter un soutien lorsque c\u2019est n\u00e9cessaire. Cette fonctionnalit\u00e9 cr\u00e9e un sentiment de s\u00e9curit\u00e9 au sein de l\u2019\u00e9quipe et facilite l\u2019accompagnement des nouveaux collaborateurs, ainsi que le feedback \u00e0 la suite des appels, afin de travailler de mani\u00e8re plus coh\u00e9rente sur la qualit\u00e9 de chaque interaction client.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-pour-commencer\">Pour commencer<\/h3>\n\n\n\n<p>Vous voulez pouvoir coacher en direct pendant les appels en cours ?<\/p>\n\n\n\n<p>Contactez le service commercial de Telavox et nous vous aiderons \u00e0 mettre en place l\u2019\u00e9coute discr\u00e8te, adapt\u00e9e \u00e0 votre \u00e9quipe et \u00e0 vos m\u00e9thodes de travail.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019\u00e9coute discr\u00e8te dans Telavox vous permet d\u2019\u00e9couter les appels en temps r\u00e9el et d\u2019apporter un soutien lorsque c\u2019est n\u00e9cessaire. Cette fonctionnalit\u00e9 cr\u00e9e un sentiment de s\u00e9curit\u00e9 au sein de l\u2019\u00e9quipe et facilite l\u2019accompagnement des nouveaux collaborateurs, ainsi que le feedback \u00e0 la suite des appels, afin de travailler de mani\u00e8re plus coh\u00e9rente sur la qualit\u00e9 [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"feature-category":[626],"class_list":["post-26352","feature","type-feature","status-publish","hentry","feature-category-plateforme-de-telephonie"],"acf":{"feature_introduction":"L\u2019\u00e9coute discr\u00e8te est un excellent outil pour former et soutenir les collaborateurs en \u00e9coutant leurs appels en temps r\u00e9el.","feature_icon":26350},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00c9coute discr\u00e8te | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/ecoute-discrete\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9coute discr\u00e8te\" \/>\n<meta property=\"og:description\" content=\"L\u2019\u00e9coute discr\u00e8te dans Telavox vous permet d\u2019\u00e9couter les appels en temps r\u00e9el et d\u2019apporter un soutien lorsque c\u2019est n\u00e9cessaire. 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