{"id":26864,"date":"2025-06-25T13:36:17","date_gmt":"2025-06-25T11:36:17","guid":{"rendered":"https:\/\/telavox.be\/funktioner\/exporter-transcriptions\/"},"modified":"2026-09-22T16:02:29","modified_gmt":"2026-09-22T14:02:29","slug":"exporter-transcriptions","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/exporter-transcriptions\/","title":{"rendered":"Exporter les transcriptions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">La transcription compl\u00e8te de l\u2019appel ou un court r\u00e9sum\u00e9 est automatiquement enregistr\u00e9 et li\u00e9 au bon client dans votre gestion des tickets. Poursuivez le travail avec les d\u00e9tails et la vue d\u2019ensemble, sans gestion manuelle et sans risque de lacunes d\u2019information. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sa-fungerar-exportera-transkriberingar\">Fonctionnement de l\u2019exportation des transcriptions<\/h3>\n\n<p class=\"wp-block-paragraph\">Transformez les appels de votre standard transcrits en donn\u00e9es clients utiles. Avec l\u2019exportation des transcriptions, les informations sont transf\u00e9r\u00e9es vers vos autres syst\u00e8mes, tels que le CRM, la gestion des tickets ou les outils d\u2019analyse, o\u00f9 les dialogues clients et les tickets sont d\u00e9j\u00e0 g\u00e9r\u00e9s. <\/p>\n\n<p class=\"wp-block-paragraph\">D\u00e9finissez le fonctionnement de l\u2019exportation en fonction de votre m\u00e9thode de travail. Automatisez le flux via des int\u00e9grations et des API ou choisissez manuellement les appels \u00e0 partager. Laissez l\u2019int\u00e9gralit\u00e9 du dialogue \u00eatre incluse ou envoyez un court r\u00e9sum\u00e9 pour un aper\u00e7u rapide. Compl\u00e9tez avec des sujets, des balises et des cat\u00e9gories de l\u2019appel pour pouvoir simple trier, filtrer et analyser les tickets clients.   <\/p>\n\n<p class=\"wp-block-paragraph\">Quel que soit le format, les informations d\u2019appel sont directement int\u00e9gr\u00e9es \u00e0 l\u2019historique client et sont disponibles pour toutes les \u00e9quipes afin de les rechercher, les partager et les utiliser.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h5 class=\"wp-block-heading\" id=\"h-kombinera-med-fler-ai-funktioner-i-telavox\"><strong>Combinez avec d\u2019autres fonctionnalit\u00e9s d\u2019IA dans Telavox<\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Laissez l\u2019IA mettre le contenu en mouvement entre les syst\u00e8mes.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-des-appels\/\" id=\"https:\/\/telavox.se\/funktioner\/transkribera-vaxelsamtal\/\">La transcription des appels de standard<\/a><\/strong> transforme chaque appel en une version texte compl\u00e8te. La transcription sert de base \u00e0 l\u2019exportation et permet de transf\u00e9rer l\u2019int\u00e9gralit\u00e9 du dialogue comme un document clair et consultable pour le travail client. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-des-appels\/\" id=\"https:\/\/telavox.se\/funktioner\/samtalssummering\/\">Le r\u00e9sum\u00e9 d\u2019appel<\/a><\/strong> est une fonctionnalit\u00e9 compl\u00e9mentaire qui s\u2019appuie sur la transcription des appels de standard. Voyez directement pourquoi le client a contact\u00e9, ce qui \u00e9tait le plus important dans le dialogue et ce sur quoi vous vous \u00eates mis d\u2019accord sans lire toute la transcription. <\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/gestion-personnalisee-de-vos-factures\/\" id=\"https:\/\/telavox.se\/funktioner\/arendehantering-med-ai\/\"><strong>La gestion des tickets avec l\u2019IA<\/strong><\/a> utilise le contenu du dialogue client pour cat\u00e9goriser les tickets, sugg\u00e9rer des priorit\u00e9s et d\u00e9finir les prochaines \u00e9tapes du travail. Lorsque la transcription est export\u00e9e, le m\u00eame document peut \u00eatre utilis\u00e9 pour faire avancer les tickets. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/analyse-automatique-des-sujets\/\" id=\"https:\/\/telavox.se\/funktioner\/automatisk-amnesanalys\/\">L\u2019analyse automatique des sujets<\/a><\/strong> identifie les sujets et les balises directement \u00e0 partir de l\u2019appel. Lorsque la transcription est export\u00e9e, ceux-ci peuvent \u00eatre utilis\u00e9s pour trier, filtrer et analyser les dialogues clients et les tickets. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\">Pour commencer<\/h3>\n\n<p class=\"wp-block-paragraph\">Passez \u00e0 l\u2019\u00e9tape suivante vers un dialogue client plus coh\u00e9rent. Contactez Telavox et nous vous aiderons \u00e0 trouver la bonne solution pour votre entreprise. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La transcription compl\u00e8te de l\u2019appel ou un court r\u00e9sum\u00e9 est automatiquement enregistr\u00e9 et li\u00e9 au bon client dans votre gestion des tickets. Poursuivez le travail avec les d\u00e9tails et la vue d\u2019ensemble, sans gestion manuelle et sans risque de lacunes d\u2019information. Fonctionnement de l\u2019exportation des transcriptions Transformez les appels de votre standard transcrits en donn\u00e9es [&hellip;]<\/p>\n","protected":false},"featured_media":25787,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"feature-category":[655],"class_list":["post-26864","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-ia"],"acf":{"feature_introduction":"Faites du contenu de vos appels une ressource sur laquelle vous pouvez travailler.","feature_icon":25791},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Exporter les transcriptions | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/exporter-transcriptions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exporter les transcriptions\" \/>\n<meta property=\"og:description\" content=\"La transcription compl\u00e8te de l\u2019appel ou un court r\u00e9sum\u00e9 est automatiquement enregistr\u00e9 et li\u00e9 au bon client dans votre gestion des tickets. 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