{"id":26866,"date":"2025-06-25T13:34:40","date_gmt":"2025-06-25T11:34:40","guid":{"rendered":"https:\/\/telavox.be\/funktioner\/transcription-appels\/"},"modified":"2026-09-22T16:15:10","modified_gmt":"2026-09-22T14:15:10","slug":"transcription-appels","status":"publish","type":"feature","link":"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-appels\/","title":{"rendered":"Transcription d&rsquo;appels"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Rendez chaque appel lisible, consultable et simple \u00e0 suivre. Les appels enregistr\u00e9s dans la plateforme de t\u00e9l\u00e9phonie sont automatiquement convertis en texte et sauvegard\u00e9s avec le reste de l\u2019historique des appels. <\/p>\n\n<p class=\"wp-block-paragraph\">Lib\u00e9rez du temps en \u00e9vitant les notes manuelles et concentrez-vous pleinement sur le client pendant l\u2019appel. Avec la transcription des appels de la plateforme de t\u00e9l\u00e9phonie, l\u2019\u00e9quipe b\u00e9n\u00e9ficie d\u2019une visibilit\u00e9 claire sur chaque dialogue client et peut revenir sur ce qui a \u00e9t\u00e9 dit, partager l\u2019information ou permettre \u00e0 un coll\u00e8gue de reprendre le dossier et de poursuivre le travail avec les bons \u00e9l\u00e9ments, sans que le client n\u2019ait \u00e0 se r\u00e9p\u00e9ter. <\/p>\n\n<p class=\"wp-block-paragraph\">Une meilleure collaboration au sein de l\u2019\u00e9quipe, un suivi plus clair et une exp\u00e9rience client plus coh\u00e9rente.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sa-fungerar-transkribera-vaxelsamtal\">Comment fonctionne la transcription des appels de la plateforme de t\u00e9l\u00e9phonie<\/h3>\n\n<p class=\"wp-block-paragraph\">Lorsque l\u2019<a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-des-appels\/\" id=\"https:\/\/telavox.se\/funktioner\/samtalsinspelning\/\">enregistrement des appels<\/a> est activ\u00e9, chaque appel enregistr\u00e9 sur la plateforme de t\u00e9l\u00e9phonie est automatiquement converti en un texte clair et complet. La transcription s\u2019affiche directement dans Telavox dans la m\u00eame vue que le fichier audio, l\u2019historique des appels et les autres dialogues clients. <\/p>\n\n<p class=\"wp-block-paragraph\">Lisez l\u2019int\u00e9gralit\u00e9 de l\u2019appel sous forme de texte, recherchez des mots sp\u00e9cifiques et revenez rapidement aux parties importantes du dialogue.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h5 class=\"wp-block-heading\" id=\"h-kombinera-med-fler-ai-funktioner-i-telavox\"><strong>Combinez avec d\u2019autres fonctionnalit\u00e9s d\u2019IA dans Telavox<\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Assurez-vous qu\u2019aucune information importante ne reste bloqu\u00e9e dans la plateforme de t\u00e9l\u00e9phonie. Tirez le meilleur parti de chaque appel. <\/p>\n\n<p class=\"wp-block-paragraph\">Le <a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-des-appels\/\" id=\"https:\/\/telavox.se\/funktioner\/samtalssummering\/\"><strong>r\u00e9sum\u00e9 d\u2019appel<\/strong><\/a> est une fonctionnalit\u00e9 compl\u00e9mentaire qui s\u2019appuie sur la transcription des appels de la plateforme de t\u00e9l\u00e9phonie. L\u2019IA utilise la transcription pour cr\u00e9er un court r\u00e9sum\u00e9 de chaque appel. Visualisez imm\u00e9diatement pourquoi le client a pris contact, quels \u00e9taient les points les plus importants du dialogue et ce qui a \u00e9t\u00e9 convenu sans avoir \u00e0 lire toute la transcription.  <\/p>\n\n<p class=\"wp-block-paragraph\">L\u2019<a href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/gestion-personnalisee-de-vos-factures\/\" id=\"https:\/\/telavox.se\/funktioner\/arendehantering-med-ai\/\"><strong>\u00c4rendehantering avec IA<\/strong><\/a> utilise le contenu du dialogue client pour cat\u00e9goriser les dossiers, sugg\u00e9rer une priorit\u00e9 et \u00e9laborer des propositions pour les prochaines \u00e9tapes ou des r\u00e9ponses lors du suivi.<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/telavox.be\/fr\/ai-assist\/\" id=\"https:\/\/telavox.se\/ai-assist\/\"><strong>AI Assist<\/strong> <\/a>fonctionne comme une aide \u00e0 la r\u00e9daction intelligente directement lors du traitement des dialogues clients. L\u2019IA utilise le contenu de la transcription, du r\u00e9sum\u00e9 d\u2019appel et des donn\u00e9es du dossier pour \u00e9laborer des propositions de r\u00e9ponses, de formulations et d\u2019\u00e9tapes suivantes dans la communication. Obtenez de l\u2019aide pour formuler une r\u00e9ponse, am\u00e9liorer un texte ou adapter le ton avant que la r\u00e9ponse ne soit envoy\u00e9e.  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Pour commencer<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Contactez le service commercial de Telavox et nous vous aiderons \u00e0 trouver la solution adapt\u00e9e \u00e0 votre entreprise.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rendez chaque appel lisible, consultable et simple \u00e0 suivre. Les appels enregistr\u00e9s dans la plateforme de t\u00e9l\u00e9phonie sont automatiquement convertis en texte et sauvegard\u00e9s avec le reste de l\u2019historique des appels. Lib\u00e9rez du temps en \u00e9vitant les notes manuelles et concentrez-vous pleinement sur le client pendant l\u2019appel. Avec la transcription des appels de la plateforme [&hellip;]<\/p>\n","protected":false},"featured_media":25790,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"feature-category":[655],"class_list":["post-26866","feature","type-feature","status-publish","has-post-thumbnail","hentry","feature-category-ia"],"acf":{"feature_introduction":"Transformez chaque appel en texte \u2013 consultable, tra\u00e7able et simple \u00e0 suivre.","feature_icon":25795},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Transcription d&#039;appels | Telavox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/fonctionnalites\/transcription-appels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transcription d&#039;appels\" \/>\n<meta property=\"og:description\" content=\"Rendez chaque appel lisible, consultable et simple \u00e0 suivre. 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