{"id":25175,"date":"2025-07-28T15:53:27","date_gmt":"2025-07-28T13:53:27","guid":{"rendered":"https:\/\/telavox.be\/?post_type=integration&#038;p=25175"},"modified":"2025-08-08T13:47:41","modified_gmt":"2025-08-08T11:47:41","slug":"salesforce","status":"publish","type":"integration","link":"https:\/\/telavox.be\/fr\/integrations\/salesforce\/","title":{"rendered":"Salesforce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25175\" class=\"elementor elementor-25175\" data-elementor-post-type=\"integration\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d128c0 e-flex e-con-boxed e-con e-parent\" data-id=\"3d128c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47753c2 e-con-full e-flex e-con e-child\" data-id=\"47753c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1089352 elementor-widget elementor-widget-breadcrumbs\" data-id=\"1089352\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/telavox.be\/fr\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6924a1f e-flex e-con-boxed e-con e-parent\" data-id=\"6924a1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cf6baa4 e-con-full e-flex e-con e-child\" data-id=\"cf6baa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e24e1ff e-con-full gallery-container e-flex e-con e-child\" data-id=\"e24e1ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f2a3d02 e-con-full video-container e-flex e-con e-child\" data-id=\"f2a3d02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01eb062 elementor-widget elementor-widget-video\" data-id=\"01eb062\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Call-Transfer-Salesforce-Telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-029d260 e-con-full e-flex e-con e-child\" data-id=\"029d260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db418e elementor-widget elementor-widget-image\" data-id=\"1db418e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/04\/salesforce.svg\" class=\"attachment-large size-large wp-image-23722\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c2490 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"14c2490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Salesforce<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba149d elementor-widget elementor-widget-text-editor\" data-id=\"9ba149d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCRM\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3613e4b elementor-widget elementor-widget-text-editor\" data-id=\"3613e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tInt\u00e9grez votre logiciel professionnel Salesforce avec Telavox &#8211; le service de t\u00e9l\u00e9phonie pour les entreprises. Simplifiez la gestion de vos appels, acc\u00e9dez \u00e0 l\u2019historique client et cr\u00e9ez des tickets en temps r\u00e9el.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a86c02e e-con-full e-flex e-con e-child\" data-id=\"a86c02e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0b6f0 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"0b0b6f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f657f8c elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f657f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e3a37 elementor-widget elementor-widget-heading\" data-id=\"75e3a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Liens<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4853c2 e-con-full e-flex e-con e-child\" data-id=\"e4853c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c95e9 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"29c95e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FvIvaUAF\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Salesforce App Exchange<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0909b1 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"b0909b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.telavox.com\/fr_FR\/integration\/int%C3%A9grations-contact-lookup?from_search=195496550\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7ed57 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ac7ed57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-salesforce\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">G\u00e9rer les appels dans Salesforce<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ebafcd elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"0ebafcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-telavox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informations Salesforce dans Telavox<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd86ca elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bcd86ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbc77e e-flex e-con-boxed e-con e-parent\" data-id=\"0fbc77e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02ca14f e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"02ca14f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"2924879\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"overview\" data-tab-title-id=\"e-n-tab-title-29248791\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-29248791\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFonctionnalit\u00e9s\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"how-to-setup\" data-tab-title-id=\"e-n-tab-title-29248792\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-29248792\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tComment commencer?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-29248791\" role=\"tabpanel\" aria-labelledby=\"overview\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-0469a76 e-con-full e-flex e-con e-child\" data-id=\"0469a76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7cd173e e-flex e-con-boxed e-con e-child\" data-id=\"7cd173e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb89550 e-con-full e-flex e-con e-child\" data-id=\"bb89550\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49f2b04 elementor-widget elementor-widget-heading\" data-id=\"49f2b04\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"in-salesforce\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rez vos appels dans Salesforce\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7528f7b elementor-widget elementor-widget-text-editor\" data-id=\"7528f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"78\" data-end=\"310\">R\u00e9pondez et passez des appels directement depuis Salesforce. Avec l\u2019application de t\u00e9l\u00e9phonie professionnelle Telavox int\u00e9gr\u00e9e \u00e0 Salesforce, vous gardez un contr\u00f4le total pour transf\u00e9rer ou mettre les appels en attente, tout en restant concentr\u00e9 sur vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e99cce elementor-widget elementor-widget-heading\" data-id=\"9e99cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enregistrez vos appels et tickets en temps r\u00e9el\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-066d72f elementor-widget elementor-widget-text-editor\" data-id=\"066d72f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"e0bd8672-4c04-4002-a16a-ee7756f772d7\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"365\" data-end=\"488\" data-is-last-node=\"\" data-is-only-node=\"\">Optimisez votre travail en enregistrant facilement les appels et en cr\u00e9ant des tickets directement pendant votre conversation t\u00e9l\u00e9phonique.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de7e9fb e-con-full e-flex e-con e-child\" data-id=\"de7e9fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8cdeac elementor-widget elementor-widget-video\" data-id=\"a8cdeac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Create-case-Salesforce-Telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a667a60 e-flex e-con-boxed e-con e-child\" data-id=\"a667a60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aa580e5 e-con-full e-flex e-con e-child\" data-id=\"aa580e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd02f9e elementor-widget elementor-widget-video\" data-id=\"fd02f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Customer-details-Salesforce-Telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-897bb35 e-con-full e-flex e-con e-child\" data-id=\"897bb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94b50c9 elementor-widget elementor-widget-heading\" data-id=\"94b50c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vue d\u2019ensemble compl\u00e8te des appels et tickets pr\u00e9c\u00e9dents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea5f8a0 elementor-widget elementor-widget-text-editor\" data-id=\"ea5f8a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quand un appel arrive ou est en cours, une fen\u00eatre s\u2019ouvre automatiquement sur votre \u00e9cran avec l\u2019historique du client. Vous y voyez les derniers appels et tickets, avec des boutons cliquables pour acc\u00e9der rapidement aux dossiers ou \u00e0 la fiche contact dans Salesforce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-436109a elementor-widget elementor-widget-heading\" data-id=\"436109a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide aux informations client essentielles\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1491d08 elementor-widget elementor-widget-text-editor\" data-id=\"1491d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"58022a20-1108-48b4-bcf6-39b67005a49b\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"389\" data-end=\"555\" data-is-last-node=\"\" data-is-only-node=\"\">En visualisant les interactions pr\u00e9c\u00e9dentes, vous pouvez adapter votre communication et offrir un service plus pertinent et personnalis\u00e9, directement pendant l\u2019appel.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3009c76 e-flex e-con-boxed e-con e-child\" data-id=\"3009c76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fda0c7 e-con-full e-flex e-con e-child\" data-id=\"4fda0c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7837f65 elementor-widget elementor-widget-heading\" data-id=\"7837f65\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"in-telavox\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Synchronisation des informations vers Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e57c2ef elementor-widget elementor-widget-text-editor\" data-id=\"e57c2ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"91\" data-end=\"421\">Lorsque vous r\u00e9pondez \u00e0 un appel dans Telavox, les informations client pertinentes sont automatiquement r\u00e9cup\u00e9r\u00e9es depuis Salesforce. Vous voyez imm\u00e9diatement qui appelle, le nom de l\u2019entreprise, l\u2019adresse e-mail et le gestionnaire de compte responsable \u2014 tout ce qu\u2019il faut pour offrir un service optimal d\u00e8s la premi\u00e8re seconde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c72d6 elementor-widget elementor-widget-heading\" data-id=\"65c72d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide \u00e0 la fiche client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f20f2f2 elementor-widget elementor-widget-text-editor\" data-id=\"f20f2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0c5934ad-8b81-4923-90d2-e4e678aac6a4\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"459\" data-end=\"815\" data-is-last-node=\"\" data-is-only-node=\"\">Tous les appels que vous g\u00e9rez dans Telavox sont automatiquement li\u00e9s au bon contact dans Salesforce. Cela vous donne un acc\u00e8s imm\u00e9diat \u00e0 l\u2019historique complet du client, la possibilit\u00e9 d\u2019enregistrer des notes d\u2019appel, ainsi qu\u2019une vue claire des dossiers en cours et des opportunit\u00e9s. Un vrai gain de temps pour le suivi et la relation client au quotidien.\u00a0<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-552874b e-con-full e-flex e-con e-child\" data-id=\"552874b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70894dc elementor-widget elementor-widget-video\" data-id=\"70894dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Salesforce-in-Telavox-app.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-29248792\" role=\"tabpanel\" aria-labelledby=\"how-to-setup\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-b5644a2 e-con-full e-flex e-con e-child\" data-id=\"b5644a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e4562a e-flex e-con-boxed e-con e-child\" data-id=\"3e4562a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-94b11ab e-con-full e-flex e-con e-child\" data-id=\"94b11ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84b9feb elementor-widget elementor-widget-heading\" data-id=\"84b9feb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour l\u2019application Telavox dans Salesforce<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c30a8ef elementor-widget elementor-widget-text-editor\" data-id=\"c30a8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"100\" data-end=\"149\">Module compl\u00e9mentaire d<strong>\u2019int\u00e9gration CRM<\/strong> Telavox<\/li><li>Salesforce Enterprise Edition avec applications Lightning<\/li><li><strong>Permissions lecture et \u00e9criture<\/strong> sur les objets : Account, Case, Contact, Lead, Task<\/li><\/ul><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"ce98c151-244f-40ae-b572-7aeb06266d22\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\">\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db93b57 e-con-full e-flex e-con e-child\" data-id=\"db93b57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97a8e7f e-con-full e-flex e-con e-child\" data-id=\"97a8e7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f176a50 elementor-widget elementor-widget-heading\" data-id=\"f176a50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installation depuis AppExchange<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ceaad elementor-widget elementor-widget-text-editor\" data-id=\"52ceaad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Trouvez l\u2019application Telavox sur <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FvIvaUAF\"><span style=\"text-decoration: underline;\">Salesforce AppExchange<\/span>.<\/a><\/li><li>Cliquez sur \u00ab Get It Now \u00bb et suivez les instructions.<\/li><li>Connectez-vous avec vos identifiants Salesforce lorsqu\u2019on vous le demande.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e49c38e e-con-full e-flex e-con e-child\" data-id=\"e49c38e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e59d3b1 elementor-widget elementor-widget-heading\" data-id=\"e59d3b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Configurer les utilisateurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-165923d elementor-widget elementor-widget-text-editor\" data-id=\"165923d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Allez dans Param\u00e8tres -&gt; Centre d\u2019appels -&gt; Centre d\u2019appels.<\/li><li>S\u00e9lectionnez Telavox CTI et cliquez sur \u00ab G\u00e9rer les utilisateurs \u00bb.<\/li><li>Ajoutez les utilisateurs souhait\u00e9s, puis cliquez sur \u00ab Ajouter au Centre d\u2019appels \u00bb.<div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"5c34a253-9d30-4708-a705-033e8dcdefc4\" data-message-model-slug=\"gpt-4-1-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\">\u00a0<\/div><\/div><\/div><\/div><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f11c341 e-con-full e-flex e-con e-child\" data-id=\"f11c341\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b6f74 elementor-widget elementor-widget-heading\" data-id=\"e9b6f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ajouter le CTI dans l\u2019app Salesforce<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01514a5 elementor-widget elementor-widget-text-editor\" data-id=\"01514a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Allez dans Param\u00e8tres -&gt; Gestionnaire d\u2019applications.<\/li><li>S\u00e9lectionnez et modifiez une application Lightning.<\/li><li>Sous Outils (bureau uniquement), cliquez sur \u00ab Ajouter un outil \u00bb -&gt; \u00ab Ouvrir CTI Softphone \u00bb.<\/li><li>Donnez-lui un nom (par exemple \u00ab Telavox \u00bb) et enregistrez.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-351ab6f e-con-full e-flex e-con e-child\" data-id=\"351ab6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd96fff elementor-widget elementor-widget-heading\" data-id=\"cd96fff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour la recherche de contact dans Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b5ace elementor-widget elementor-widget-text-editor\" data-id=\"a7b5ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"365\" data-end=\"411\">Module compl\u00e9mentaire Telavox <strong>Contact Lookup (Add-on)<\/strong><\/li><li data-start=\"365\" data-end=\"411\">Pour activer la recherche de contact, assurez-vous que le compte utilis\u00e9 dispose d\u2019un acc\u00e8s \u00e0 l\u2019API.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e47391c e-con-full e-flex e-con e-child\" data-id=\"e47391c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8e0dfb1 e-con-full e-flex e-con e-child\" data-id=\"8e0dfb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172fb8b elementor-widget elementor-widget-heading\" data-id=\"172fb8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installer la recherche de contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-291416c elementor-widget elementor-widget-text-editor\" data-id=\"291416c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li data-start=\"81\" data-end=\"182\">Installez <strong data-start=\"91\" data-end=\"120\">Salesforce Contact Lookup<\/strong> depuis le portail d\u2019administration Telavox (App Directory).<\/li><li data-start=\"81\" data-end=\"182\">Saisissez vos identifiants Salesforce.<\/li><li data-start=\"81\" data-end=\"182\">Cliquez sur \u00ab D\u00e9marrer l\u2019int\u00e9gration \u00bb.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52f1afd e-con-full e-flex e-con e-child\" data-id=\"52f1afd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c8c0c elementor-widget elementor-widget-heading\" data-id=\"d5c8c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ajouter la recherche de contact aux utilisateurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ea574 elementor-widget elementor-widget-text-editor\" data-id=\"c2ea574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Dans le portail d\u2019administration Telavox, allez dans Utilisateurs -&gt; Call Widgets.<\/li><li>S\u00e9lectionnez les utilisateurs pour lesquels activer la recherche de contact.<\/li><li>Cliquez sur Ajouter dans la section de droite.<\/li><li>Choisissez Salesforce Lookup Widget.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a0aa0f e-con-full e-flex e-con e-child\" data-id=\"4a0aa0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f89cb3 elementor-widget elementor-widget-heading\" data-id=\"9f89cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Informations compl\u00e9mentaires<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1094ff3 elementor-widget elementor-widget-text-editor\" data-id=\"1094ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour que la recherche de contact fonctionne correctement, tous les num\u00e9ros de t\u00e9l\u00e9phone dans votre CRM doivent \u00eatre enregistr\u00e9s au format E.164. Ce format commence par un \u00ab + \u00bb suivi de l\u2019indicatif du pays. Les num\u00e9ros ne doivent contenir aucun caract\u00e8re sp\u00e9cial tel que des espaces, parenth\u00e8ses ou tirets.<\/p><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"12e3f6ae-2cdc-4222-a2a9-81e293d6b3e1\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"398\" data-end=\"450\" data-is-last-node=\"\" data-is-only-node=\"\">Voici un exemple de num\u00e9ro valide : +32123123123<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c6f0c5 e-flex e-con-boxed e-con e-parent\" data-id=\"3c6f0c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d180864 elementor-widget elementor-widget-heading\" data-id=\"d180864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les avantages de l\u2019int\u00e9gration entre Salesforce et Telavox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba1df3b elementor-widget elementor-widget-text-editor\" data-id=\"ba1df3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"104\" data-end=\"284\">Optimisez votre communication client en int\u00e9grant la t\u00e9l\u00e9phonie de Telavox \u00e0 Salesforce. Gagnez du temps, am\u00e9liorez l\u2019exp\u00e9rience client et rendez les flux de travail de votre \u00e9quipe plus efficaces.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df8e131 e-con-full e-flex e-con e-child\" data-id=\"df8e131\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ce3cab2 e-con-full e-flex e-con e-child\" data-id=\"ce3cab2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68608f8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"68608f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"49\" height=\"48\" viewBox=\"0 0 49 48\" fill=\"none\"><rect x=\"0.664062\" width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M25.6669 14L16.7603 24.6879C16.4115 25.1064 16.2371 25.3157 16.2344 25.4925C16.2321 25.6461 16.3006 25.7923 16.4201 25.8889C16.5576 26 16.83 26 17.3749 26H24.6669L23.6669 34L32.5734 23.3121C32.9222 22.8936 33.0966 22.6843 33.0993 22.5075C33.1016 22.3539 33.0331 22.2077 32.9136 22.1111C32.7761 22 32.5037 22 31.9588 22H24.6669L25.6669 14Z\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2368e1 elementor-widget elementor-widget-heading\" data-id=\"f2368e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un service client plus efficace\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b28a8 elementor-widget elementor-widget-text-editor\" data-id=\"98b28a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"286\" data-end=\"524\">G\u00e9rez tous vos appels t\u00e9l\u00e9phoniques directement dans Salesforce. Gagnez du temps en regroupant toutes les informations au m\u00eame endroit et augmentez l\u2019efficacit\u00e9 de chaque interaction avec vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92cba9a e-con-full e-flex e-con e-child\" data-id=\"92cba9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a0ac5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"18a0ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><rect width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M18.0944 23.2288C18.0322 22.8282 18 22.4179 18 22C18 17.5817 21.6052 14 26.0526 14C30.4999 14 34.1052 17.5817 34.1052 22C34.1052 22.9981 33.9213 23.9535 33.5852 24.8345C33.5154 25.0175 33.4804 25.109 33.4646 25.1804C33.4489 25.2512 33.4428 25.301 33.4411 25.3735C33.4394 25.4466 33.4493 25.5272 33.4692 25.6883L33.8717 28.9585C33.9153 29.3125 33.9371 29.4895 33.8782 29.6182C33.8266 29.731 33.735 29.8205 33.6211 29.8695C33.4911 29.9254 33.3146 29.8995 32.9617 29.8478L29.7765 29.3809C29.6101 29.3565 29.527 29.3443 29.4512 29.3448C29.3763 29.3452 29.3245 29.3507 29.2511 29.3661C29.177 29.3817 29.0823 29.4172 28.893 29.4881C28.0097 29.819 27.0524 30 26.0526 30C25.6344 30 25.2237 29.9683 24.8227 29.9073M19.6316 34C22.5965 34 25 31.5376 25 28.5C25 25.4624 22.5965 23 19.6316 23C16.6667 23 14.2632 25.4624 14.2632 28.5C14.2632 29.1106 14.3603 29.6979 14.5395 30.2467C14.6153 30.4787 14.6532 30.5947 14.6657 30.6739C14.6786 30.7567 14.6809 30.8031 14.6761 30.8867C14.6714 30.9668 14.6514 31.0573 14.6113 31.2383L14 34L16.9948 33.591C17.1583 33.5687 17.24 33.5575 17.3114 33.558C17.3865 33.5585 17.4264 33.5626 17.5001 33.5773C17.5701 33.5912 17.6742 33.6279 17.8823 33.7014C18.4306 33.8949 19.0191 34 19.6316 34Z\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d374ce2 elementor-widget elementor-widget-heading\" data-id=\"d374ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des exp\u00e9riences client personnalis\u00e9es\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fef96 elementor-widget elementor-widget-text-editor\" data-id=\"d9fef96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acc\u00e9dez instantan\u00e9ment aux informations cl\u00e9s pendant l\u2019appel. Offrez une exp\u00e9rience client plus fluide, pertinente et personnalis\u00e9e, sans devoir jongler entre diff\u00e9rents outils.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1a601d e-con-full e-flex e-con e-child\" data-id=\"f1a601d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8181dc elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a8181dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"49\" height=\"48\" viewBox=\"0 0 49 48\" fill=\"none\"><rect x=\"0.335938\" width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M23.3359 15H20.1359C18.4558 15 17.6157 15 16.974 15.327C16.4095 15.6146 15.9505 16.0735 15.6629 16.638C15.3359 17.2798 15.3359 18.1198 15.3359 19.8V28.2C15.3359 29.8802 15.3359 30.7202 15.6629 31.362C15.9505 31.9265 16.4095 32.3854 16.974 32.673C17.6157 33 18.4558 33 20.1359 33H28.5359C30.2161 33 31.0562 33 31.6979 32.673C32.2624 32.3854 32.7213 31.9265 33.009 31.362C33.3359 30.7202 33.3359 29.8802 33.3359 28.2V25M24.3359 20H28.3359V24M27.8359 15.5V14M31.7753 16.5607L32.8359 15.5M32.8462 20.5H34.3462M15.3359 25.3471C15.9879 25.4478 16.6558 25.5 17.3359 25.5C21.7223 25.5 25.6013 23.3276 27.9556 20\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bb600 elementor-widget elementor-widget-heading\" data-id=\"c8bb600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Moins d\u2019administration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f322b elementor-widget elementor-widget-text-editor\" data-id=\"44f322b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-10\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"608b609f-aa5a-43e0-b8f2-4221ca29bef2\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"0\" data-end=\"169\" data-is-last-node=\"\" data-is-only-node=\"\">Automatisez une grande partie du travail manuel li\u00e9 \u00e0 l\u2019enregistrement et \u00e0 la mise \u00e0 jour des donn\u00e9es clients. Concentrez-vous sur ce qui compte vraiment : vos clients.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aacb7bc e-flex e-con-boxed e-con e-parent\" data-id=\"aacb7bc\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0343283 e-con-full e-flex e-con e-child\" data-id=\"0343283\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05dfe5e elementor-widget elementor-widget-heading\" data-id=\"05dfe5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60bb3b1 faq-accordions faq-accordions-integration elementor-widget elementor-widget-n-accordion\" data-id=\"60bb3b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1010\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que puis-je faire avec l\u2019int\u00e9gration de la t\u00e9l\u00e9phonie Telavox \u00e0 Salesforce ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1010\" class=\"elementor-element elementor-element-aa478bd e-con-full e-flex e-con e-child\" data-id=\"aa478bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b849dcc elementor-widget elementor-widget-text-editor\" data-id=\"b849dcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Passer et recevoir des appels directement dans Salesforce<\/li><li>Voir automatiquement les informations client lors d\u2019un appel entrant<\/li><li>G\u00e9rer l\u2019historique des appels et les donn\u00e9es clients \u00e0 un seul endroit<\/li><li>Transf\u00e9rer et mettre les appels en attente directement depuis Salesforce<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles licences sont n\u00e9cessaires ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1011\" class=\"elementor-element elementor-element-32f6321 e-con-full e-flex e-con e-child\" data-id=\"32f6321\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d632ee elementor-widget elementor-widget-text-editor\" data-id=\"1d632ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"467\" data-end=\"488\">Une licence Telavox<\/li><li data-start=\"467\" data-end=\"488\">Une licence Salesforce compatible avec OpenCTI<\/li><li data-start=\"467\" data-end=\"488\">Le module compl\u00e9mentaire d\u2019int\u00e9gration CRM Telavox (add-on)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment fonctionne la recherche de contact ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1012\" class=\"elementor-element elementor-element-09779ce e-con-full e-flex e-con e-child\" data-id=\"09779ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f096b2d elementor-widget elementor-widget-text-editor\" data-id=\"f096b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telavox r\u00e9cup\u00e8re automatiquement les informations client depuis Salesforce lorsqu\u2019un appel arrive.<\/li><li>Vous pouvez voir toutes les donn\u00e9es pertinentes du client directement pendant l\u2019appel.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1013\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1013\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Puis-je int\u00e9grer Telavox \u00e0 d'autres syst\u00e8mes CRM ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1013\" class=\"elementor-element elementor-element-cead314 e-con-full e-flex e-con e-child\" data-id=\"cead314\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f09a9 elementor-widget elementor-widget-text-editor\" data-id=\"f7f09a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-16\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"99f4341f-524a-4ef7-8734-d2b4e83119e3\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"58\" data-end=\"168\" data-is-last-node=\"\" data-is-only-node=\"\">Oui, Telavox propose des int\u00e9grations avec plusieurs autres syst\u00e8mes CRM, comme HubSpot et Microsoft Dynamics.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d84572 e-flex e-con-boxed e-con e-parent\" data-id=\"9d84572\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dea679 elementor-widget elementor-widget-template\" data-id=\"6dea679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"14020\" class=\"elementor elementor-14020\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c619ec4 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2c619ec4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27c4c649 e-con-full e-flex e-con e-child\" data-id=\"27c4c649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-205e8dbd e-con-full e-flex e-con e-child\" data-id=\"205e8dbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-179e3dd6 e-con-full e-flex e-con e-child\" data-id=\"179e3dd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4caec0e0 elementor-widget elementor-widget-heading\" data-id=\"4caec0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Transf\u00e9rez votre t\u00e9l\u00e9phonie chez nous d\u00e8s aujourd'hui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead75f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ead75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conservez vos num\u00e9ros, nous vous aiderons \u00e0 d\u00e9marrer imm\u00e9diatement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2659ba1d e-con-full e-flex e-con e-child\" data-id=\"2659ba1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2284044f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2284044f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f601f9a elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f601f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Call-Transfer-Salesforce-Telavox.mp4CRM Contactez-nous Prix Liens Salesforce App Exchange Support G\u00e9rer les appels dans Salesforce Informations Salesforce dans Telavox FAQ Fonctionnalit\u00e9s Comment commencer? G\u00e9rez vos appels dans Salesforce R\u00e9pondez et passez des appels directement depuis Salesforce. Avec l\u2019application de t\u00e9l\u00e9phonie professionnelle Telavox int\u00e9gr\u00e9e \u00e0 Salesforce, vous gardez un contr\u00f4le total pour transf\u00e9rer ou mettre les appels en [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"integration-category":[660],"class_list":["post-25175","integration","type-integration","status-publish","hentry","integration-category-crm-fr"],"acf":{"intro-text":"Int\u00e9grez votre logiciel professionnel Salesforce avec Telavox - le service de t\u00e9l\u00e9phonie pour les entreprises. Simplifiez la gestion de vos appels, acc\u00e9dez \u00e0 l\u2019historique client et cr\u00e9ez des tickets en temps r\u00e9el.","integration_icon":23722,"gallery":"","available_on_subscription":"","video_overlay_image":"","video_url":"","hero_animation":null,"benefits_of_integrating":"","benefit_1_heading":"","benefit_2_heading":"","benefit_3_heading":"","benefit_1_body_copy":"","benefit_2_body_copy":"","benefit_3_body_copy":"","faq_items":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Int\u00e9gration Telavox &amp; Salesforce : T\u00e9l\u00e9phonie intelligente<\/title>\n<meta name=\"description\" content=\"Connectez Telavox \u00e0 Salesforce pour g\u00e9rer vos appels, donn\u00e9es clients et tickets depuis une seule interface. 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