{"id":25250,"date":"2025-08-11T17:13:20","date_gmt":"2025-08-11T15:13:20","guid":{"rendered":"https:\/\/telavox.be\/?post_type=integration&#038;p=25250"},"modified":"2025-08-20T16:06:43","modified_gmt":"2025-08-20T14:06:43","slug":"microsoft-dynamics-365","status":"publish","type":"integration","link":"https:\/\/telavox.be\/fr\/integrations\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25250\" class=\"elementor elementor-25250\" data-elementor-post-type=\"integration\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5d312 e-flex e-con-boxed e-con e-parent\" data-id=\"0a5d312\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9faf921 e-con-full e-flex e-con e-child\" data-id=\"9faf921\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5322a elementor-widget elementor-widget-breadcrumbs\" data-id=\"cd5322a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/telavox.be\/fr\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be03e72 e-con-full e-flex e-con e-child\" data-id=\"be03e72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d160f88 e-con-full e-flex e-con e-child\" data-id=\"d160f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73ded1f e-con-full gallery-container e-flex e-con e-child\" data-id=\"73ded1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc194d5 e-con-full video-container e-flex e-con e-child\" data-id=\"fc194d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd9236 elementor-widget elementor-widget-video\" data-id=\"9cd9236\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/calltransfer-dynamics-telavox-app.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9602f0 e-con-full e-flex e-con e-child\" data-id=\"f9602f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91f3dbc elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"91f3dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e4d07 elementor-widget elementor-widget-text-editor\" data-id=\"58e4d07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCRM\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f38d35 e-con-full e-flex e-con e-child\" data-id=\"5f38d35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5320686 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"5320686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468c8d9 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"468c8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400c957 elementor-widget elementor-widget-heading\" data-id=\"400c957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Liens<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68025e e-con-full e-flex e-con e-child\" data-id=\"d68025e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c79690f elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"c79690f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/get-channel-integration-framework#get-dynamics-365-channel-integration-framework-from-microsoft-appsource\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Application Dynamics CIF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050f6a1 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"050f6a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/configure-channel-provider-channel-integration-framework\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Configurer le channel provider<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc9be22 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bc9be22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-dynamics\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Telavox dans Dynamics<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb686c elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"abb686c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-telavox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informations Dynamics dans Telavox<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a4f9d elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"d8a4f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce8ae7a elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ce8ae7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.telavox.com\/fr_FR\/ms-dynamics\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb91c6b e-flex e-con-boxed e-con e-parent\" data-id=\"fb91c6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cb8a0 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"35cb8a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"56408224\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"overview\" data-tab-title-id=\"e-n-tab-title-564082241\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-564082241\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFonctionnalit\u00e9s\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"how-to-setup\" data-tab-title-id=\"e-n-tab-title-564082242\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-564082242\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tComment commencer?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-564082241\" role=\"tabpanel\" aria-labelledby=\"overview\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-be89b46 e-con-full e-flex e-con e-child\" data-id=\"be89b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8dfa082 e-flex e-con-boxed e-con e-child\" data-id=\"8dfa082\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-812ff3c e-con-full e-flex e-con e-child\" data-id=\"812ff3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfcda71 elementor-widget elementor-widget-heading\" data-id=\"dfcda71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer les appels dans Dynamics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbdb28 elementor-widget elementor-widget-text-editor\" data-id=\"4dbdb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">R\u00e9pondez et passez des appels directement depuis Dynamics. Avec l\u2019application de t\u00e9l\u00e9phonie professionnelle Telavox int\u00e9gr\u00e9e \u00e0 Dynamics, vous gardez un contr\u00f4le total pour transf\u00e9rer ou mettre les appels en attente, tout en restant concentr\u00e9 sur vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b43c1cf elementor-widget elementor-widget-heading\" data-id=\"b43c1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enregistrez vos appels et tickets en temps r\u00e9el<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-309e2df elementor-widget elementor-widget-text-editor\" data-id=\"309e2df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimisez votre travail en enregistrant facilement les appels et en cr\u00e9ant des tickets directement pendant votre conversation t\u00e9l\u00e9phonique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b70e4cf e-con-full e-flex e-con e-child\" data-id=\"b70e4cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5a754 elementor-widget elementor-widget-video\" data-id=\"5d5a754\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/create-dyanmics-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8258cc e-flex e-con-boxed e-con e-child\" data-id=\"b8258cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63163a0 e-con-full e-flex e-con e-child\" data-id=\"63163a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4998fc7 elementor-widget elementor-widget-video\" data-id=\"4998fc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/dynamics-details-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e989f2e e-con-full e-flex e-con e-child\" data-id=\"e989f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01c8eda elementor-widget elementor-widget-heading\" data-id=\"01c8eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vue d\u2019ensemble compl\u00e8te des appels et tickets pr\u00e9c\u00e9dents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c3931 elementor-widget elementor-widget-text-editor\" data-id=\"f4c3931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Quand un appel arrive ou est en cours, une fen\u00eatre s\u2019ouvre automatiquement sur votre \u00e9cran avec l\u2019historique du client. Vous y voyez les derniers appels et tickets, avec des boutons cliquables pour acc\u00e9der rapidement aux dossiers ou \u00e0 la fiche contact dans Dynamics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea5753 elementor-widget elementor-widget-heading\" data-id=\"dea5753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide aux informations client essentielles\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314c470 elementor-widget elementor-widget-text-editor\" data-id=\"314c470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En visualisant les interactions pr\u00e9c\u00e9dentes, vous pouvez adapter votre communication et offrir un service plus pertinent et personnalis\u00e9, directement pendant l\u2019appel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f344dbf e-flex e-con-boxed e-con e-child\" data-id=\"f344dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5bedc9 e-con-full e-flex e-con e-child\" data-id=\"b5bedc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7da340 elementor-widget elementor-widget-heading\" data-id=\"d7da340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Synchronisation des informations vers Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-528a22a elementor-widget elementor-widget-text-editor\" data-id=\"528a22a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque vous r\u00e9pondez \u00e0 un appel dans Telavox, les informations client pertinentes sont automatiquement r\u00e9cup\u00e9r\u00e9es depuis Dynamics. Vous voyez imm\u00e9diatement qui appelle, le nom de l\u2019entreprise, l\u2019adresse e-mail et le gestionnaire de compte responsable \u2014 tout ce qu\u2019il faut pour offrir un service optimal d\u00e8s la premi\u00e8re seconde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cdd695 elementor-widget elementor-widget-heading\" data-id=\"7cdd695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide \u00e0 la fiche client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d78590e elementor-widget elementor-widget-text-editor\" data-id=\"d78590e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Tous les appels que vous g\u00e9rez dans Telavox sont automatiquement li\u00e9s au bon contact dans Dynamics. Cela vous donne un acc\u00e8s imm\u00e9diat \u00e0 l\u2019historique complet du client, la possibilit\u00e9 d\u2019enregistrer des notes d\u2019appel, ainsi qu\u2019une vue claire des dossiers en cours et des opportunit\u00e9s. Un vrai gain de temps pour le suivi et la relation client au quotidien.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-294f49e e-con-full e-flex e-con e-child\" data-id=\"294f49e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfed85b elementor-widget elementor-widget-video\" data-id=\"dfed85b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/dynamics-data-in-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-564082242\" role=\"tabpanel\" aria-labelledby=\"how-to-setup\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-e902c90 e-con-full e-flex e-con e-child\" data-id=\"e902c90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-501f567 e-flex e-con-boxed e-con e-child\" data-id=\"501f567\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-75b5ab7 e-con-full e-flex e-con e-child\" data-id=\"75b5ab7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ebde8a elementor-widget elementor-widget-heading\" data-id=\"9ebde8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour l\u2019application Telavox dans Dynamics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6720f93 elementor-widget elementor-widget-text-editor\" data-id=\"6720f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Module compl\u00e9mentaire d<strong>\u2019int\u00e9gration CRM<\/strong> Telavox<\/li><li><strong>Licence Microsoft Dynamics<\/strong> (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service)<\/li><li><strong>Application Dynamics 365 Channel Integration Framework<\/strong> (CIF) install\u00e9e<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42bcf93 e-con-full e-flex e-con e-child\" data-id=\"42bcf93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38ce882 e-con-full e-flex e-con e-child\" data-id=\"38ce882\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aceb427 elementor-widget elementor-widget-heading\" data-id=\"aceb427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installer Dynamics 365 CIF<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94069f elementor-widget elementor-widget-text-editor\" data-id=\"c94069f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li><a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/get-channel-integration-framework#get-dynamics-365-channel-integration-framework-from-microsoft-appsource\">T\u00e9l\u00e9chargez et installez<\/a> Dynamics 365 Channel Integration Framework (CIF).<\/li><li><a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/configure-channel-provider-channel-integration-framework\">Configurez un channel provider<\/a> pour le CTI. Remplissez les champs suivants :<br \/><br \/>Name : Telavox CTI<br \/>Label : Telavox CTI<br \/>Channel URL : https:\/\/msdynamics-cti.telavox.com\/?base= (example; https:\/\/msdynamics-cti.telavox.com\/?base=https:\/\/company.crm.dynamics.com\/)<br \/>Enable Outbound Communication : Yes<br \/>Channel Order : 0<br \/>API Version : 1.0<br \/>Trusted Domain :<br \/>Customer Parameters :<br \/><br \/><\/li><li><p data-pm-slice=\"1 1 []\">S\u00e9lectionnez les applications dans lesquelles vous souhaitez que Telavox CTI soit affich\u00e9.<\/p><\/li><li><p data-pm-slice=\"1 1 []\">S\u00e9lectionnez les r\u00f4les qui auront l\u2019autorisation d\u2019utiliser Telavox CTI.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfdbc36 e-con-full e-flex e-con e-child\" data-id=\"dfdbc36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b7ea32 elementor-widget elementor-widget-heading\" data-id=\"6b7ea32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour la recherche de contact dans Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0275c1a elementor-widget elementor-widget-text-editor\" data-id=\"0275c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"365\" data-end=\"411\">Module compl\u00e9mentaire Telavox\u00a0<strong>Contact Lookup (Add-on)<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b15b4d9 e-con-full e-flex e-con e-child\" data-id=\"b15b4d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e6a701a e-con-full e-flex e-con e-child\" data-id=\"e6a701a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f410bf9 elementor-widget elementor-widget-heading\" data-id=\"f410bf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installer la recherche de contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb689dd elementor-widget elementor-widget-text-editor\" data-id=\"cb689dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li data-start=\"81\" data-end=\"182\">Installez\u00a0<strong data-start=\"91\" data-end=\"120\">Dynamics Contact Lookup<\/strong>\u00a0depuis le portail d\u2019administration Telavox (App Directory).<\/li><li data-start=\"81\" data-end=\"182\">Saisissez vos identifiants Dynamics.<\/li><li data-start=\"81\" data-end=\"182\">Cliquez sur \u00ab D\u00e9marrer l\u2019int\u00e9gration \u00bb.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23b5f4e e-con-full e-flex e-con e-child\" data-id=\"23b5f4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4769923 elementor-widget elementor-widget-heading\" data-id=\"4769923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ajouter la recherche de contact aux utilisateurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718bdf5 elementor-widget elementor-widget-text-editor\" data-id=\"718bdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n<li>Dans le portail d\u2019administration Telavox, allez dans Utilisateurs -&gt; Call Widgets.<\/li>\n<li>S\u00e9lectionnez les utilisateurs pour lesquels activer la recherche de contact.<\/li>\n<li>Cliquez sur Ajouter dans la section de droite.<\/li>\n<li>Choisissez Dynamics Lookup Widget.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0eecb8e e-con-full e-flex e-con e-child\" data-id=\"0eecb8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7594bc0 elementor-widget elementor-widget-heading\" data-id=\"7594bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Informations compl\u00e9mentaires<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d6410 elementor-widget elementor-widget-text-editor\" data-id=\"b5d6410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour que la recherche de contact fonctionne correctement, tous les num\u00e9ros de t\u00e9l\u00e9phone dans votre CRM doivent \u00eatre enregistr\u00e9s au format E.164. Ce format commence par un \u00ab + \u00bb suivi de l\u2019indicatif du pays. Les num\u00e9ros ne doivent contenir aucun caract\u00e8re sp\u00e9cial tel que des espaces, parenth\u00e8ses ou tirets.<\/p><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"12e3f6ae-2cdc-4222-a2a9-81e293d6b3e1\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"398\" data-end=\"450\" data-is-last-node=\"\" data-is-only-node=\"\">Voici un exemple de num\u00e9ro valide : +32123123123<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05dc2ee e-flex e-con-boxed e-con e-parent\" data-id=\"05dc2ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1179ff e-con-full e-flex e-con e-child\" data-id=\"e1179ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce6ef6 elementor-widget elementor-widget-heading\" data-id=\"6ce6ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82c6601 faq-accordions faq-accordions-integration elementor-widget elementor-widget-n-accordion\" data-id=\"82c6601\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1370\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que puis-je faire avec l\u2019int\u00e9gration de Telavox avec Dynamics ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1370\" class=\"elementor-element elementor-element-5f3decd e-con-full e-flex e-con e-child\" data-id=\"5f3decd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12d3227 elementor-widget elementor-widget-text-editor\" data-id=\"12d3227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Passer et recevoir des appels directement dans Dynamics<\/li><li>Afficher automatiquement les informations client lors d\u2019un appel entrant<\/li><li>G\u00e9rer l\u2019historique des appels et les donn\u00e9es client \u00e0 un seul endroit<\/li><li>Transf\u00e9rer et mettre les appels en attente directement dans Dynamics<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels licences sont n\u00e9cessaires ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1371\" class=\"elementor-element elementor-element-d8ba5ab e-con-full e-flex e-con e-child\" data-id=\"d8ba5ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c9a7b elementor-widget elementor-widget-text-editor\" data-id=\"80c9a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une licence Telavox<\/li><li>Option compl\u00e9mentaire Telavox : Int\u00e9gration CRM<\/li><li>Une licence Microsoft Dynamics (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service)<\/li><li>Application Dynamics 365 Channel Integration Framework (CIF) install\u00e9e<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment fonctionne la recherche de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1372\" class=\"elementor-element elementor-element-44b9d8b e-con-full e-flex e-con e-child\" data-id=\"44b9d8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78384d7 elementor-widget elementor-widget-text-editor\" data-id=\"78384d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telavox r\u00e9cup\u00e8re automatiquement les informations client depuis Dynamics lors d\u2019un appel entrant<\/li><li>Vous pouvez voir toutes les donn\u00e9es client pertinentes directement pendant l\u2019appel<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6772ec e-flex e-con-boxed e-con e-parent\" data-id=\"e6772ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eef153 elementor-widget elementor-widget-template\" data-id=\"4eef153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"14020\" class=\"elementor elementor-14020\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c619ec4 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2c619ec4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27c4c649 e-con-full e-flex e-con e-child\" data-id=\"27c4c649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-205e8dbd e-con-full e-flex e-con e-child\" data-id=\"205e8dbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-179e3dd6 e-con-full e-flex e-con e-child\" data-id=\"179e3dd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4caec0e0 elementor-widget elementor-widget-heading\" data-id=\"4caec0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Transf\u00e9rez votre t\u00e9l\u00e9phonie chez nous d\u00e8s aujourd'hui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead75f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ead75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conservez vos num\u00e9ros, nous vous aiderons \u00e0 d\u00e9marrer imm\u00e9diatement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2659ba1d e-con-full e-flex e-con e-child\" data-id=\"2659ba1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2284044f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2284044f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f601f9a elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f601f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Passez et r\u00e9pondez facilement \u00e0 vos appels directement dans Dynamics gr\u00e2ce \u00e0 l\u2019int\u00e9gration de Telavox. Enregistrez vos appels et cr\u00e9ez des tickets en temps r\u00e9el pour un suivi optimal. Acc\u00e9dez rapidement aux informations clients et \u00e0 l\u2019historique des interactions, ce qui vous permet d\u2019offrir un service personnalis\u00e9 et efficace \u00e0 chaque appel.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"integration-category":[660],"class_list":["post-25250","integration","type-integration","status-publish","hentry","integration-category-crm-fr"],"acf":{"intro-text":"","integration_icon":"","gallery":"","available_on_subscription":"","video_overlay_image":"","video_url":"","hero_animation":null,"benefits_of_integrating":"","benefit_1_heading":"","benefit_2_heading":"","benefit_3_heading":"","benefit_1_body_copy":"","benefit_2_body_copy":"","benefit_3_body_copy":"","faq_items":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Int\u00e9gration Telavox &amp; Microsoft Dynamics 365<\/title>\n<meta name=\"description\" content=\"G\u00e9rez vos appels et tickets dans Dynamics 365 avec Telavox. 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