{"id":25298,"date":"2025-08-21T14:12:01","date_gmt":"2025-08-21T12:12:01","guid":{"rendered":"https:\/\/telavox.be\/?post_type=integration&#038;p=25298"},"modified":"2025-08-21T14:57:35","modified_gmt":"2025-08-21T12:57:35","slug":"freshdesk","status":"publish","type":"integration","link":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25298\" class=\"elementor elementor-25298\" data-elementor-post-type=\"integration\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172dc58 e-flex e-con-boxed e-con e-parent\" data-id=\"172dc58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c54051d e-con-full e-flex e-con e-child\" data-id=\"c54051d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afa4096 elementor-widget elementor-widget-breadcrumbs\" data-id=\"afa4096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/telavox.be\/fr\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a13b0ec e-con-full e-flex e-con e-child\" data-id=\"a13b0ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-41a6d72 e-con-full e-flex e-con e-child\" data-id=\"41a6d72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-05a0fbc e-con-full gallery-container e-flex e-con e-child\" data-id=\"05a0fbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5c25e0e e-con-full video-container e-flex e-con e-child\" data-id=\"5c25e0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797fbef elementor-widget elementor-widget-video\" data-id=\"797fbef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/case-freshdesk-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4b3d04 e-con-full e-flex e-con e-child\" data-id=\"b4b3d04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1351131 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1351131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Freshdesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba4048d elementor-widget elementor-widget-text-editor\" data-id=\"ba4048d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Help Desk<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bdf9ca e-con-full e-flex e-con e-child\" data-id=\"8bdf9ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7ee85 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"1b7ee85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a3eac elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f2a3eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd65b3 elementor-widget elementor-widget-heading\" data-id=\"9cd65b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Liens<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f5c400 e-con-full e-flex e-con e-child\" data-id=\"4f5c400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1595258 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"1595258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.freshworks.com\/apps\/telavox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Freshworks Marketplace<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb8bf40 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"cb8bf40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-freshdesk\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">G\u00e9rer les appels dans Freshdesk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a856ac elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"1a856ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-telavox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informations Freshdesk dans Telavox<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17d5964 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"17d5964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f13478c elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f13478c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.telavox.com\/fr_FR\/integrations\/integration-freshdesk\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-665ea60 e-flex e-con-boxed e-con e-parent\" data-id=\"665ea60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-584b56d e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"584b56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"92583277\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"overview\" data-tab-title-id=\"e-n-tab-title-925832771\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-925832771\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFonctionnalit\u00e9s\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"how-to-setup\" data-tab-title-id=\"e-n-tab-title-925832772\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925832772\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tComment commencer?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-925832771\" role=\"tabpanel\" aria-labelledby=\"overview\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-19df1c3 e-con-full e-flex e-con e-child\" data-id=\"19df1c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1ae90a8 e-flex e-con-boxed e-con e-child\" data-id=\"1ae90a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f37c892 e-con-full e-flex e-con e-child\" data-id=\"f37c892\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0eebac5 elementor-widget elementor-widget-heading\" data-id=\"0eebac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9rez vos appels dans Freshdesk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90da9fe elementor-widget elementor-widget-text-editor\" data-id=\"90da9fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9pondez et passez des appels directement depuis Freshdesk. Avec l\u2019application de t\u00e9l\u00e9phonie professionnelle Telavox int\u00e9gr\u00e9e \u00e0 Freshdesk, vous gardez un contr\u00f4le total pour transf\u00e9rer ou mettre les appels en attente, tout en restant concentr\u00e9 sur vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d265864 elementor-widget elementor-widget-heading\" data-id=\"d265864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enregistrez vos appels et tickets en temps r\u00e9el<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5236e51 elementor-widget elementor-widget-text-editor\" data-id=\"5236e51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimisez votre travail en enregistrant facilement les appels et en cr\u00e9ant des tickets directement pendant votre conversation t\u00e9l\u00e9phonique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64034d0 e-con-full e-flex e-con e-child\" data-id=\"64034d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61eeb24 elementor-widget elementor-widget-video\" data-id=\"61eeb24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Freshdesk-create-contact-Telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79d6024 e-flex e-con-boxed e-con e-child\" data-id=\"79d6024\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3383b61 e-con-full e-flex e-con e-child\" data-id=\"3383b61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d46290b elementor-widget elementor-widget-video\" data-id=\"d46290b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Freshdesk-contact-details-Telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf1f9e7 e-con-full e-flex e-con e-child\" data-id=\"cf1f9e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7889dc elementor-widget elementor-widget-heading\" data-id=\"b7889dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vue d\u2019ensemble compl\u00e8te des appels et tickets pr\u00e9c\u00e9dents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dba054 elementor-widget elementor-widget-text-editor\" data-id=\"8dba054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quand un appel arrive ou est en cours, une fen\u00eatre s\u2019ouvre automatiquement sur votre \u00e9cran avec l\u2019historique du client. Vous y voyez les derniers appels et tickets, avec des boutons cliquables pour acc\u00e9der rapidement aux dossiers ou \u00e0 la fiche contact dans Freshdesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f647f29 elementor-widget elementor-widget-heading\" data-id=\"f647f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide aux informations client essentielles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8c21c elementor-widget elementor-widget-text-editor\" data-id=\"ca8c21c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En visualisant les interactions pr\u00e9c\u00e9dentes, vous pouvez adapter votre communication et offrir un service plus pertinent et personnalis\u00e9, directement pendant l\u2019appel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9be5fe3 e-flex e-con-boxed e-con e-child\" data-id=\"9be5fe3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fa0c1fe e-con-full e-flex e-con e-child\" data-id=\"fa0c1fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-668e25b elementor-widget elementor-widget-heading\" data-id=\"668e25b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Synchronisation des informations vers Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb8e75 elementor-widget elementor-widget-text-editor\" data-id=\"7eb8e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque vous r\u00e9pondez \u00e0 un appel dans Telavox, les informations client pertinentes sont automatiquement r\u00e9cup\u00e9r\u00e9es depuis Freshdesk. Vous voyez imm\u00e9diatement qui appelle, le nom de l\u2019entreprise, l\u2019adresse e-mail et le gestionnaire de compte responsable \u2014 tout ce qu\u2019il faut pour offrir un service optimal d\u00e8s la premi\u00e8re seconde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a4678 elementor-widget elementor-widget-heading\" data-id=\"f7a4678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e8s rapide \u00e0 la fiche client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5d22d0 elementor-widget elementor-widget-text-editor\" data-id=\"c5d22d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tous les appels que vous g\u00e9rez dans Telavox sont automatiquement li\u00e9s au bon contact dans Freshdesk. Cela vous donne un acc\u00e8s imm\u00e9diat \u00e0 l\u2019historique complet du client, la possibilit\u00e9 d\u2019enregistrer des notes d\u2019appel, ainsi qu\u2019une vue claire des dossiers en cours et des opportunit\u00e9s. Un vrai gain de temps pour le suivi et la relation client au quotidien.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1117b50 e-con-full e-flex e-con e-child\" data-id=\"1117b50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ba5af elementor-widget elementor-widget-video\" data-id=\"43ba5af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/Freshdesk-in-Telavox-app.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925832772\" role=\"tabpanel\" aria-labelledby=\"how-to-setup\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-c76c35e e-con-full e-flex e-con e-child\" data-id=\"c76c35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ec69046 e-flex e-con-boxed e-con e-child\" data-id=\"ec69046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89cae25 e-con-full e-flex e-con e-child\" data-id=\"89cae25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-532fc1f elementor-widget elementor-widget-heading\" data-id=\"532fc1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour l\u2019application Telavox dans Freshdesk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f687284 elementor-widget elementor-widget-text-editor\" data-id=\"f687284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Extension d<strong>\u2019int\u00e9gration CRM<\/strong> Telavox.<\/li><li>Licence Freshdesk avec droits d\u2019administrateur.<\/li><li><strong>Permissions lecture et \u00e9criture<\/strong> sur les objets : Account, Case, Contact, Lead, Task.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed0296d e-con-full e-flex e-con e-child\" data-id=\"ed0296d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22b2210 e-con-full e-flex e-con e-child\" data-id=\"22b2210\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ecaff1 elementor-widget elementor-widget-heading\" data-id=\"9ecaff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installer depuis Marketplace<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48cdd10 elementor-widget elementor-widget-text-editor\" data-id=\"48cdd10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Trouvez l&rsquo;application Telavox dans <a href=\"https:\/\/www.freshworks.com\/apps\/telavox\">Freshworks Marketplace.<\/a><\/li><li>Cliquez sur \u00ab Installer \u00bb et suivez les instructions.<\/li><\/ol><p data-pm-slice=\"1 1 []\">Pour installer l\u2019application, vous aurez besoin de votre Freshdesk API Key et de votre Freshdesk Domain (<em>mycompany.freshdesk.com<\/em>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-383067d e-con-full e-flex e-con e-child\" data-id=\"383067d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3928aa elementor-widget elementor-widget-heading\" data-id=\"b3928aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Connectez-vous \u00e0 Freshdesk<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652986d elementor-widget elementor-widget-text-editor\" data-id=\"652986d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Dans le menu de navigation, cliquez sur le logo Telavox.<\/li><li>Connectez-vous avec vos identifiants Telavox.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ee23d1 e-con-full e-flex e-con e-child\" data-id=\"3ee23d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7236e elementor-widget elementor-widget-heading\" data-id=\"3f7236e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis pour la recherche de contact dans Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4492e elementor-widget elementor-widget-text-editor\" data-id=\"0a4492e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"365\" data-end=\"411\">Module compl\u00e9mentaire Telavox\u00a0<strong>Contact Lookup (Add-on)<\/strong><\/li><li data-start=\"365\" data-end=\"411\">Pour activer la recherche de contact, assurez-vous que le compte utilis\u00e9 dispose d\u2019un acc\u00e8s \u00e0 l\u2019API.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ab4830 e-con-full e-flex e-con e-child\" data-id=\"5ab4830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc97f62 e-con-full e-flex e-con e-child\" data-id=\"bc97f62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc6729 elementor-widget elementor-widget-heading\" data-id=\"dfc6729\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Installer la recherche de contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c2bf4 elementor-widget elementor-widget-text-editor\" data-id=\"f5c2bf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li data-start=\"81\" data-end=\"182\">Installez\u00a0<strong data-start=\"91\" data-end=\"120\">Freshdesk Contact Lookup<\/strong>\u00a0depuis le portail d\u2019administration Telavox (App Directory).<\/li><li data-start=\"81\" data-end=\"182\">Saisissez vos identifiants Salesforce.<\/li><li data-start=\"81\" data-end=\"182\">Cliquez sur \u00ab D\u00e9marrer l\u2019int\u00e9gration \u00bb.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63424d5 e-con-full e-flex e-con e-child\" data-id=\"63424d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04a81c3 elementor-widget elementor-widget-heading\" data-id=\"04a81c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ajouter la recherche de contact aux utilisateurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d505d7c elementor-widget elementor-widget-text-editor\" data-id=\"d505d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li>Dans le portail d\u2019administration Telavox, allez dans Utilisateurs -&gt; Call Widgets.<\/li><li>S\u00e9lectionnez les utilisateurs pour lesquels activer la recherche de contact.<\/li><li>Cliquez sur Ajouter dans la section de droite.<\/li><li>Choisissez Freshdesk Lookup Widget.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee19633 e-con-full e-flex e-con e-child\" data-id=\"ee19633\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eec68e7 elementor-widget elementor-widget-heading\" data-id=\"eec68e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Informations compl\u00e9mentaires\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea7e25 elementor-widget elementor-widget-text-editor\" data-id=\"9ea7e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour que la recherche de contact fonctionne correctement, tous les num\u00e9ros de t\u00e9l\u00e9phone dans votre CRM doivent \u00eatre enregistr\u00e9s au format E.164. Ce format commence par un \u00ab + \u00bb suivi de l\u2019indicatif du pays. Les num\u00e9ros ne doivent contenir aucun caract\u00e8re sp\u00e9cial tel que des espaces, parenth\u00e8ses ou tirets.<\/p><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"12e3f6ae-2cdc-4222-a2a9-81e293d6b3e1\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"398\" data-end=\"450\" data-is-last-node=\"\" data-is-only-node=\"\">Voici un exemple de num\u00e9ro valide : +32123123123<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bca2bbf e-flex e-con-boxed e-con e-parent\" data-id=\"bca2bbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-058e1b8 elementor-widget elementor-widget-heading\" data-id=\"058e1b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les avantages de l\u2019int\u00e9gration entre Freshdesk et Telavox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4234c9 elementor-widget elementor-widget-text-editor\" data-id=\"d4234c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimisez votre communication client en int\u00e9grant la t\u00e9l\u00e9phonie de Telavox \u00e0 Freshdesk. Gagnez du temps, am\u00e9liorez l\u2019exp\u00e9rience client et rendez les flux de travail de votre \u00e9quipe plus efficaces.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e6a46b e-con-full e-flex e-con e-child\" data-id=\"6e6a46b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cfad462 e-con-full e-flex e-con e-child\" data-id=\"cfad462\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-509680b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"509680b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"49\" height=\"48\" viewBox=\"0 0 49 48\" fill=\"none\"><rect x=\"0.664062\" width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M25.6669 14L16.7603 24.6879C16.4115 25.1064 16.2371 25.3157 16.2344 25.4925C16.2321 25.6461 16.3006 25.7923 16.4201 25.8889C16.5576 26 16.83 26 17.3749 26H24.6669L23.6669 34L32.5734 23.3121C32.9222 22.8936 33.0966 22.6843 33.0993 22.5075C33.1016 22.3539 33.0331 22.2077 32.9136 22.1111C32.7761 22 32.5037 22 31.9588 22H24.6669L25.6669 14Z\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b86d33c elementor-widget elementor-widget-heading\" data-id=\"b86d33c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un service client plus efficace<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bab30a elementor-widget elementor-widget-text-editor\" data-id=\"3bab30a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9rez tous vos appels t\u00e9l\u00e9phoniques directement dans Freshdesk. Gagnez du temps en regroupant toutes les informations au m\u00eame endroit et augmentez l\u2019efficacit\u00e9 de chaque interaction avec vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7766c77 e-con-full e-flex e-con e-child\" data-id=\"7766c77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-930817c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"930817c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><rect width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M18.0944 23.2288C18.0322 22.8282 18 22.4179 18 22C18 17.5817 21.6052 14 26.0526 14C30.4999 14 34.1052 17.5817 34.1052 22C34.1052 22.9981 33.9213 23.9535 33.5852 24.8345C33.5154 25.0175 33.4804 25.109 33.4646 25.1804C33.4489 25.2512 33.4428 25.301 33.4411 25.3735C33.4394 25.4466 33.4493 25.5272 33.4692 25.6883L33.8717 28.9585C33.9153 29.3125 33.9371 29.4895 33.8782 29.6182C33.8266 29.731 33.735 29.8205 33.6211 29.8695C33.4911 29.9254 33.3146 29.8995 32.9617 29.8478L29.7765 29.3809C29.6101 29.3565 29.527 29.3443 29.4512 29.3448C29.3763 29.3452 29.3245 29.3507 29.2511 29.3661C29.177 29.3817 29.0823 29.4172 28.893 29.4881C28.0097 29.819 27.0524 30 26.0526 30C25.6344 30 25.2237 29.9683 24.8227 29.9073M19.6316 34C22.5965 34 25 31.5376 25 28.5C25 25.4624 22.5965 23 19.6316 23C16.6667 23 14.2632 25.4624 14.2632 28.5C14.2632 29.1106 14.3603 29.6979 14.5395 30.2467C14.6153 30.4787 14.6532 30.5947 14.6657 30.6739C14.6786 30.7567 14.6809 30.8031 14.6761 30.8867C14.6714 30.9668 14.6514 31.0573 14.6113 31.2383L14 34L16.9948 33.591C17.1583 33.5687 17.24 33.5575 17.3114 33.558C17.3865 33.5585 17.4264 33.5626 17.5001 33.5773C17.5701 33.5912 17.6742 33.6279 17.8823 33.7014C18.4306 33.8949 19.0191 34 19.6316 34Z\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bce356 elementor-widget elementor-widget-heading\" data-id=\"5bce356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des exp\u00e9riences client personnalis\u00e9es\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be4429f elementor-widget elementor-widget-text-editor\" data-id=\"be4429f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acc\u00e9dez instantan\u00e9ment aux informations cl\u00e9s pendant l\u2019appel. Offrez une exp\u00e9rience client plus fluide, pertinente et personnalis\u00e9e, sans devoir jongler entre diff\u00e9rents outils.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c102cf7 e-con-full e-flex e-con e-child\" data-id=\"c102cf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253864b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"253864b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"49\" height=\"48\" viewBox=\"0 0 49 48\" fill=\"none\"><rect x=\"0.335938\" width=\"48\" height=\"48\" rx=\"6\" fill=\"#CEF3D7\"><\/rect><path d=\"M23.3359 15H20.1359C18.4558 15 17.6157 15 16.974 15.327C16.4095 15.6146 15.9505 16.0735 15.6629 16.638C15.3359 17.2798 15.3359 18.1198 15.3359 19.8V28.2C15.3359 29.8802 15.3359 30.7202 15.6629 31.362C15.9505 31.9265 16.4095 32.3854 16.974 32.673C17.6157 33 18.4558 33 20.1359 33H28.5359C30.2161 33 31.0562 33 31.6979 32.673C32.2624 32.3854 32.7213 31.9265 33.009 31.362C33.3359 30.7202 33.3359 29.8802 33.3359 28.2V25M24.3359 20H28.3359V24M27.8359 15.5V14M31.7753 16.5607L32.8359 15.5M32.8462 20.5H34.3462M15.3359 25.3471C15.9879 25.4478 16.6558 25.5 17.3359 25.5C21.7223 25.5 25.6013 23.3276 27.9556 20\" stroke=\"#00733D\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76719dc elementor-widget elementor-widget-heading\" data-id=\"76719dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Moins d\u2019administration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f83ce80 elementor-widget elementor-widget-text-editor\" data-id=\"f83ce80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatisez une grande partie du travail manuel li\u00e9 \u00e0 l\u2019enregistrement et \u00e0 la mise \u00e0 jour des donn\u00e9es clients. Concentrez-vous sur ce qui compte vraiment : vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43fa01c e-flex e-con-boxed e-con e-parent\" data-id=\"43fa01c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7057f4 e-con-full e-flex e-con e-child\" data-id=\"b7057f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c69f1e7 elementor-widget elementor-widget-heading\" data-id=\"c69f1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a29210f faq-accordions faq-accordions-integration elementor-widget elementor-widget-n-accordion\" data-id=\"a29210f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1700\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1700\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que puis-je faire avec l\u2019int\u00e9gration de la t\u00e9l\u00e9phonie Telavox \u00e0 Freshdesk? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1700\" class=\"elementor-element elementor-element-417bc99 e-con-full e-flex e-con e-child\" data-id=\"417bc99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0850e6f elementor-widget elementor-widget-text-editor\" data-id=\"0850e6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Passer et recevoir des appels directement dans Freshdesk<\/li><li>Voir automatiquement les informations client lors d\u2019un appel entrant<\/li><li>G\u00e9rer l\u2019historique des appels et les donn\u00e9es clients \u00e0 un seul endroit<\/li><li>Transf\u00e9rer et mettre les appels en attente directement depuis Freshdesk<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1701\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1701\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles licences sont n\u00e9cessaires ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1701\" class=\"elementor-element elementor-element-b2e4df3 e-con-full e-flex e-con e-child\" data-id=\"b2e4df3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d3b0c elementor-widget elementor-widget-text-editor\" data-id=\"56d3b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une licence Telavox<\/li><li data-start=\"467\" data-end=\"488\">Une licence Freshdesk avec des droits d\u2019administrateur.<\/li><li data-start=\"467\" data-end=\"488\">Le module compl\u00e9mentaire d\u2019int\u00e9gration CRM Telavox (add-on)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1702\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1702\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment fonctionne la recherche de contact ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1702\" class=\"elementor-element elementor-element-82cb07d e-con-full e-flex e-con e-child\" data-id=\"82cb07d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdf84c1 elementor-widget elementor-widget-text-editor\" data-id=\"cdf84c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telavox r\u00e9cup\u00e8re automatiquement les informations client depuis Freshdesk lorsqu\u2019un appel arrive.<\/li><li>Vous pouvez voir toutes les donn\u00e9es pertinentes du client directement pendant l\u2019appel.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aff00f5 e-flex e-con-boxed e-con e-parent\" data-id=\"aff00f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691dfc9 elementor-widget elementor-widget-template\" data-id=\"691dfc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"14020\" class=\"elementor elementor-14020\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c619ec4 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2c619ec4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27c4c649 e-con-full e-flex e-con e-child\" data-id=\"27c4c649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-205e8dbd e-con-full e-flex e-con e-child\" data-id=\"205e8dbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-179e3dd6 e-con-full e-flex e-con e-child\" data-id=\"179e3dd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4caec0e0 elementor-widget elementor-widget-heading\" data-id=\"4caec0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Transf\u00e9rez votre t\u00e9l\u00e9phonie chez nous d\u00e8s aujourd'hui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead75f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ead75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conservez vos num\u00e9ros, nous vous aiderons \u00e0 d\u00e9marrer imm\u00e9diatement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2659ba1d e-con-full e-flex e-con e-child\" data-id=\"2659ba1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2284044f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2284044f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/prix\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les prix<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f601f9a elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f601f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/case-freshdesk-telavox.mp4 Help Desk Contactez-nous Prix Liens Freshworks Marketplace G\u00e9rer les appels dans Freshdesk Informations Freshdesk dans Telavox FAQ Support Fonctionnalit\u00e9s Comment commencer? G\u00e9rez vos appels dans Freshdesk R\u00e9pondez et passez des appels directement depuis Freshdesk. Avec l\u2019application de t\u00e9l\u00e9phonie professionnelle Telavox int\u00e9gr\u00e9e \u00e0 Freshdesk, vous gardez un contr\u00f4le total pour transf\u00e9rer ou mettre les appels [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"integration-category":[],"class_list":["post-25298","integration","type-integration","status-publish","hentry"],"acf":{"intro-text":"","integration_icon":"","gallery":"","available_on_subscription":"","video_overlay_image":"","video_url":"","hero_animation":null,"benefits_of_integrating":"","benefit_1_heading":"","benefit_2_heading":"","benefit_3_heading":"","benefit_1_body_copy":"","benefit_2_body_copy":"","benefit_3_body_copy":"","faq_items":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Int\u00e9gration Telavox + Freshdesk<\/title>\n<meta name=\"description\" content=\"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshdesk\" \/>\n<meta property=\"og:description\" content=\"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Telavox\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/telavox\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T12:57:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/telavox.be\/wp-content\/uploads\/2024\/12\/Fo-rhandsvining-BE.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4800\" \/>\n\t<meta property=\"og:image:height\" content=\"2700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@telavox\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/\",\"url\":\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/\",\"name\":\"Int\u00e9gration Telavox + Freshdesk\",\"isPartOf\":{\"@id\":\"https:\/\/telavox.be\/fr\/#website\"},\"datePublished\":\"2025-08-21T12:12:01+00:00\",\"dateModified\":\"2025-08-21T12:57:35+00:00\",\"description\":\"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.\",\"breadcrumb\":{\"@id\":\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/telavox.be\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Int\u00e9grations\",\"item\":\"https:\/\/telavox.be\/fr\/integrations\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Freshdesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/telavox.be\/fr\/#website\",\"url\":\"https:\/\/telavox.be\/fr\/\",\"name\":\"Telavox\",\"description\":\"Telavox | F\u00f6retagstelefoni, v\u00e4xel och \u00e4rendehantering integrerat med dina favoritsystem\",\"publisher\":{\"@id\":\"https:\/\/telavox.be\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/telavox.be\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/telavox.be\/fr\/#organization\",\"name\":\"Telavox\",\"url\":\"https:\/\/telavox.be\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/telavox.be\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/telavox.be\/wp-content\/uploads\/2026\/03\/Telavox-Logo-RGB-Green-scaled.png\",\"contentUrl\":\"https:\/\/telavox.be\/wp-content\/uploads\/2026\/03\/Telavox-Logo-RGB-Green-scaled.png\",\"width\":2560,\"height\":432,\"caption\":\"Telavox\"},\"image\":{\"@id\":\"https:\/\/telavox.be\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/telavox\/\",\"https:\/\/x.com\/telavox\",\"https:\/\/www.linkedin.com\/company\/telavox\/\",\"https:\/\/www.instagram.com\/telavox\/\",\"https:\/\/www.youtube.com\/channel\/UCQqir-waeD7753eHPZtcKmg\"],\"telephone\":\"020100000\",\"legalName\":\"Telavox AB\",\"vatID\":\"SE556600778601\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Int\u00e9gration Telavox + Freshdesk","description":"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Freshdesk","og_description":"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.","og_url":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/","og_site_name":"Telavox","article_publisher":"https:\/\/www.facebook.com\/telavox\/","article_modified_time":"2025-08-21T12:57:35+00:00","og_image":[{"width":4800,"height":2700,"url":"https:\/\/telavox.be\/wp-content\/uploads\/2024\/12\/Fo-rhandsvining-BE.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@telavox","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/","url":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/","name":"Int\u00e9gration Telavox + Freshdesk","isPartOf":{"@id":"https:\/\/telavox.be\/fr\/#website"},"datePublished":"2025-08-21T12:12:01+00:00","dateModified":"2025-08-21T12:57:35+00:00","description":"Int\u00e9grez Telavox \u00e0 Freshdesk pour appeler, voir les infos clients et g\u00e9rer vos tickets dans une seule interface.","breadcrumb":{"@id":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/telavox.be\/fr\/integrations\/freshdesk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/telavox.be\/fr\/integrations\/freshdesk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/telavox.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Int\u00e9grations","item":"https:\/\/telavox.be\/fr\/integrations\/"},{"@type":"ListItem","position":3,"name":"Freshdesk"}]},{"@type":"WebSite","@id":"https:\/\/telavox.be\/fr\/#website","url":"https:\/\/telavox.be\/fr\/","name":"Telavox","description":"Telavox | F\u00f6retagstelefoni, v\u00e4xel och \u00e4rendehantering integrerat med dina favoritsystem","publisher":{"@id":"https:\/\/telavox.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/telavox.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/telavox.be\/fr\/#organization","name":"Telavox","url":"https:\/\/telavox.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/telavox.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/telavox.be\/wp-content\/uploads\/2026\/03\/Telavox-Logo-RGB-Green-scaled.png","contentUrl":"https:\/\/telavox.be\/wp-content\/uploads\/2026\/03\/Telavox-Logo-RGB-Green-scaled.png","width":2560,"height":432,"caption":"Telavox"},"image":{"@id":"https:\/\/telavox.be\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/telavox\/","https:\/\/x.com\/telavox","https:\/\/www.linkedin.com\/company\/telavox\/","https:\/\/www.instagram.com\/telavox\/","https:\/\/www.youtube.com\/channel\/UCQqir-waeD7753eHPZtcKmg"],"telephone":"020100000","legalName":"Telavox AB","vatID":"SE556600778601","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"}}]}},"_links":{"self":[{"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/integration\/25298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/integration"}],"about":[{"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/types\/integration"}],"version-history":[{"count":19,"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/integration\/25298\/revisions"}],"predecessor-version":[{"id":25740,"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/integration\/25298\/revisions\/25740"}],"wp:attachment":[{"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/media?parent=25298"}],"wp:term":[{"taxonomy":"integration-category","embeddable":true,"href":"https:\/\/telavox.be\/fr\/wp-json\/wp\/v2\/integration-category?post=25298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}