{"id":13787,"date":"2024-10-01T16:32:17","date_gmt":"2024-10-01T14:32:17","guid":{"rendered":"https:\/\/telavox.be\/gestion-des-dossiers\/"},"modified":"2025-01-07T15:58:21","modified_gmt":"2025-01-07T14:58:21","slug":"tickets","status":"publish","type":"page","link":"https:\/\/telavox.be\/fr\/tickets\/","title":{"rendered":"Tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13787\" class=\"elementor elementor-13787 elementor-2001\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abf881 e-flex e-con-boxed e-con e-parent\" data-id=\"1abf881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2bab81 e-con-full e-flex e-con e-child\" data-id=\"d2bab81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc69132 elementor-widget elementor-widget-heading\" data-id=\"bc69132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Notre gestion efficace des tickets permet de satisfaire nos clients<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6ae29 elementor-widget elementor-widget-text-editor\" data-id=\"de6ae29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez facilement g\u00e9rer les appels entrants gr\u00e2ce \u00e0 notre syst\u00e8me de gestion des tickets et vous avez un contr\u00f4le total sur tous les dossiers clients, du premier appel \u00e0 la cl\u00f4ture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1d539 elementor-align-left elementor-widget__width-inherit elementor-mobile-align-left elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"8f1d539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/fr\/demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cliquez sur notre d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02701f7 e-con-full e-flex e-con e-child\" data-id=\"02701f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac561b1 elementor-widget elementor-widget-image\" data-id=\"ac561b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"512\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR-1024x655.png\" class=\"attachment-large size-large wp-image-23144\" alt=\"\" srcset=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR-1024x655.png 1024w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR-300x192.png 300w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR-768x491.png 768w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR-600x384.png 600w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Arende-toppbild_FR.png 1034w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d603be0 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"d603be0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-486b7b0 elementor-widget elementor-widget-heading\" data-id=\"486b7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-487513a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"487513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec de nombreux appels \u00e0 trier, \u00e0 g\u00e9rer et \u00e0 distribuer, un syst\u00e8me qui vous donne une vue d&rsquo;ensemble claire de tous les dossiers clients est essentiel pour une collaboration efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5425566 e-con-full e-flex e-con e-parent\" data-id=\"5425566\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e54b839 e-con-full e-flex e-con e-child\" data-id=\"e54b839\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea4cb3 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"5ea4cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2024\/10\/Automatiskt.svg\" class=\"attachment-full size-full wp-image-13546\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Tickets<\/h3><p class=\"elementor-image-box-description\">Les Tickets sont cr\u00e9\u00e9s automatiquement et directement \u00e0 partir des appels entrants. Vous pouvez ensuite facilement voir quels tickets ont \u00e9t\u00e9 trait\u00e9s et lesquels sont actifs. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-275f6fc e-con-full e-flex e-con e-child\" data-id=\"275f6fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc988fb elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"cc988fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2024\/10\/Kohantering.svg\" class=\"attachment-full size-full wp-image-13548\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Une gestion plus efficace des files d'attente<\/h3><p class=\"elementor-image-box-description\">Vous acheminez les appels entrants vers la bonne personne pour un traitement plus rapide et une meilleure exp\u00e9rience client.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13716f4 e-con-full e-flex e-con e-child\" data-id=\"13716f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-175eb77 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"175eb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2024\/10\/Collab.svg\" class=\"attachment-full size-full wp-image-13545\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Collaboration en temps r\u00e9el<\/h3><p class=\"elementor-image-box-description\">Vous partagez des informations et des notes directement avec vos coll\u00e8gues. Collaborez en douceur entre les diff\u00e9rents d\u00e9partements.  <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b6d2d2 e-con-full e-flex e-con e-child\" data-id=\"4b6d2d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eae701 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7eae701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2024\/10\/Ai.svg\" class=\"attachment-full size-full wp-image-13547\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Nos outils d'IA<\/h3><p class=\"elementor-image-box-description\">Laissez nos outils d'IA transcrire et r\u00e9sumer vos appels et sugg\u00e9rer des \"tags\" pour un traitement plus efficace. <span><\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ed360b e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"9ed360b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a7ef76 e-con-full e-flex e-con e-child\" data-id=\"2a7ef76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e66d5da e-con-full e-flex e-con e-child\" data-id=\"e66d5da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d841402 elementor-widget elementor-widget-heading\" data-id=\"d841402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Augmentez votre efficacit\u00e9 gr\u00e2ce \u00e0 notre gestion des Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a162b6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4a162b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimisez la gestion des tickets et am\u00e9liorez la communication entre coll\u00e8gues et avec vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-418d599 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"418d599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solution plus rapide des probl\u00e8mes gr\u00e2ce \u00e0 un historique complet<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Possibilit\u00e9 de g\u00e9rer les dossiers \u00e0 partir d'un ordinateur ou d'un smartphone<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une meilleure collaboration gr\u00e2ce \u00e0 des notes et des \"tags\" partag\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b731f5c e-con-full e-flex e-con e-child\" data-id=\"b731f5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a53d69a elementor-widget elementor-widget-image\" data-id=\"a53d69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1038\" height=\"671\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR.png\" class=\"attachment-full size-full wp-image-23146\" alt=\"\" srcset=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR.png 1038w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR-300x194.png 300w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR-1024x662.png 1024w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR-768x496.png 768w, https:\/\/telavox.be\/wp-content\/uploads\/2025\/01\/Copy-of-Oka-effektiviteten-med-var-arendehantering_FR-600x388.png 600w\" sizes=\"(max-width: 1038px) 100vw, 1038px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bfd52d e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"3bfd52d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4dc9eea e-con-full e-flex e-con e-child\" data-id=\"4dc9eea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e7c16b e-con-full e-flex e-con e-child\" data-id=\"2e7c16b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5b76107 e-con-full e-flex e-con e-child\" data-id=\"5b76107\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e05629 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"3e05629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Laissez tomber les post-it et commencez d\u00e8s aujourd'hui \u00e0 utiliser notre ticketing.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba8ff1 elementor-widget elementor-widget-text-editor\" data-id=\"eba8ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il est temps de num\u00e9riser vos donn\u00e9es ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4c110e e-con-full e-flex e-con e-child\" data-id=\"a4c110e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f6ea1 elementor-align-right elementor-widget__width-auto elementor-mobile-align-center elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"43f6ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/kontakta-salj\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous pour plus d'informations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-188a141 e-flex e-con-boxed e-con e-parent\" data-id=\"188a141\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0158f2d e-con-full e-flex e-con e-child\" data-id=\"0158f2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-479bf6e elementor-widget elementor-widget-heading\" data-id=\"479bf6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions ? <br>Nous avons les r\u00e9ponses <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f52a3f faq-accordions elementor-widget elementor-widget-n-accordion\" data-id=\"6f52a3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1160\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1160\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment fonctionne votre service de  ticketing ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M10.0301 19.5C8.71607 19.5 7.48099 19.2507 6.32482 18.752C5.16865 18.2533 4.16299 17.5766 3.30782 16.7217C2.45265 15.8669 1.77557 14.8617 1.27657 13.706C0.777737 12.5503 0.52832 11.3156 0.52832 10.0017C0.52832 8.68775 0.777654 7.45267 1.27632 6.2965C1.77499 5.14033 2.45174 4.13467 3.30657 3.2795C4.1614 2.42433 5.16665 1.74725 6.32232 1.24825C7.47799 0.749416 8.71274 0.5 10.0266 0.5C11.3406 0.5 12.5757 0.749333 13.7318 1.248C14.888 1.74667 15.8937 2.42342 16.7488 3.27825C17.604 4.13308 18.2811 5.13833 18.7801 6.294C19.2789 7.44967 19.5283 8.68442 19.5283 9.99825C19.5283 11.3122 19.279 12.5473 18.7803 13.7035C18.2817 14.8597 17.6049 15.8653 16.7501 16.7205C15.8952 17.5757 14.89 18.2527 13.7343 18.7517C12.5787 19.2506 11.3439 19.5 10.0301 19.5ZM10.0283 18C12.2617 18 14.1533 17.225 15.7033 15.675C17.2533 14.125 18.0283 12.2333 18.0283 10C18.0283 7.76667 17.2533 5.875 15.7033 4.325C14.1533 2.775 12.2617 2 10.0283 2C7.79499 2 5.90332 2.775 4.35332 4.325C2.80332 5.875 2.02832 7.76667 2.02832 10C2.02832 12.2333 2.80332 14.125 4.35332 15.675C5.90332 17.225 7.79499 18 10.0283 18Z\" fill=\"#2EC659\"><\/path><path d=\"M10.7783 10.75H14.0283C14.4425 10.75 14.7783 10.4142 14.7783 10C14.7783 9.58579 14.4425 9.25 14.0283 9.25H10.7783H9.27832H6.02832C5.61411 9.25 5.27832 9.58579 5.27832 10C5.27832 10.4142 5.61411 10.75 6.02832 10.75H9.27832H10.7783Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M9.25 14C9.25 14.4142 9.58579 14.75 10 14.75C10.4142 14.75 10.75 14.4142 10.75 14V10.75H14C14.4142 10.75 14.75 10.4142 14.75 10C14.75 9.58579 14.4142 9.25 14 9.25H10.75V6C10.75 5.58579 10.4142 5.25 10 5.25C9.58579 5.25 9.25 5.58579 9.25 6V9.25H6C5.58579 9.25 5.25 9.58579 5.25 10C5.25 10.4142 5.58579 10.75 6 10.75H9.25V14ZM10.0017 19.5C8.68775 19.5 7.45267 19.2507 6.2965 18.752C5.14033 18.2533 4.13467 17.5766 3.2795 16.7218C2.42433 15.8669 1.74725 14.8617 1.24825 13.706C0.749417 12.5503 0.5 11.3156 0.5 10.0017C0.5 8.68775 0.749333 7.45267 1.248 6.2965C1.74667 5.14033 2.42342 4.13467 3.27825 3.2795C4.13308 2.42433 5.13833 1.74725 6.294 1.24825C7.44967 0.749417 8.68442 0.5 9.99825 0.5C11.3123 0.5 12.5473 0.749333 13.7035 1.248C14.8597 1.74667 15.8653 2.42342 16.7205 3.27825C17.5757 4.13308 18.2528 5.13833 18.7518 6.294C19.2506 7.44967 19.5 8.68442 19.5 9.99825C19.5 11.3123 19.2507 12.5473 18.752 13.7035C18.2533 14.8597 17.5766 15.8653 16.7218 16.7205C15.8669 17.5757 14.8617 18.2528 13.706 18.7518C12.5503 19.2506 11.3156 19.5 10.0017 19.5ZM10 18C12.2333 18 14.125 17.225 15.675 15.675C17.225 14.125 18 12.2333 18 10C18 7.76667 17.225 5.875 15.675 4.325C14.125 2.775 12.2333 2 10 2C7.76667 2 5.875 2.775 4.325 4.325C2.775 5.875 2 7.76667 2 10C2 12.2333 2.775 14.125 4.325 15.675C5.875 17.225 7.76667 18 10 18Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" class=\"elementor-element elementor-element-8a2adbd e-con-full e-flex e-con e-child\" data-id=\"8a2adbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17c4e02 elementor-widget elementor-widget-text-editor\" data-id=\"17c4e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec notre service de ticketing, les tickets d&rsquo;assistance sont automatiquement cr\u00e9\u00e9s \u00e0 partir des appels entrants, directement dans l&rsquo;application. Vous pouvez facilement collaborer avec vos coll\u00e8gues en partageant des notes internes et en laissant notre service d&rsquo;IA r\u00e9sumer et transcrire l&rsquo;appel pour vous. Ainsi, vous aurez toujours une vue d&rsquo;ensemble des cas en cours et cl\u00f4tur\u00e9s, ce qui simplifiera la gestion et am\u00e9liorera le service clients. Vous pr\u00e9f\u00e9rez vous int\u00e9grer \u00e0 votre syst\u00e8me de ticketing existant ? Pour en savoir plus sur<a href=\"https:\/\/telavox.be\/fr\/integrations\/\"> nos int\u00e9grations<\/a>, cliquez ici.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1161\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1161\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les fonctionnalit\u00e9s d'IA fonctionnent-elles dans la gestion des tickets? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M10.0301 19.5C8.71607 19.5 7.48099 19.2507 6.32482 18.752C5.16865 18.2533 4.16299 17.5766 3.30782 16.7217C2.45265 15.8669 1.77557 14.8617 1.27657 13.706C0.777737 12.5503 0.52832 11.3156 0.52832 10.0017C0.52832 8.68775 0.777654 7.45267 1.27632 6.2965C1.77499 5.14033 2.45174 4.13467 3.30657 3.2795C4.1614 2.42433 5.16665 1.74725 6.32232 1.24825C7.47799 0.749416 8.71274 0.5 10.0266 0.5C11.3406 0.5 12.5757 0.749333 13.7318 1.248C14.888 1.74667 15.8937 2.42342 16.7488 3.27825C17.604 4.13308 18.2811 5.13833 18.7801 6.294C19.2789 7.44967 19.5283 8.68442 19.5283 9.99825C19.5283 11.3122 19.279 12.5473 18.7803 13.7035C18.2817 14.8597 17.6049 15.8653 16.7501 16.7205C15.8952 17.5757 14.89 18.2527 13.7343 18.7517C12.5787 19.2506 11.3439 19.5 10.0301 19.5ZM10.0283 18C12.2617 18 14.1533 17.225 15.7033 15.675C17.2533 14.125 18.0283 12.2333 18.0283 10C18.0283 7.76667 17.2533 5.875 15.7033 4.325C14.1533 2.775 12.2617 2 10.0283 2C7.79499 2 5.90332 2.775 4.35332 4.325C2.80332 5.875 2.02832 7.76667 2.02832 10C2.02832 12.2333 2.80332 14.125 4.35332 15.675C5.90332 17.225 7.79499 18 10.0283 18Z\" fill=\"#2EC659\"><\/path><path d=\"M10.7783 10.75H14.0283C14.4425 10.75 14.7783 10.4142 14.7783 10C14.7783 9.58579 14.4425 9.25 14.0283 9.25H10.7783H9.27832H6.02832C5.61411 9.25 5.27832 9.58579 5.27832 10C5.27832 10.4142 5.61411 10.75 6.02832 10.75H9.27832H10.7783Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M9.25 14C9.25 14.4142 9.58579 14.75 10 14.75C10.4142 14.75 10.75 14.4142 10.75 14V10.75H14C14.4142 10.75 14.75 10.4142 14.75 10C14.75 9.58579 14.4142 9.25 14 9.25H10.75V6C10.75 5.58579 10.4142 5.25 10 5.25C9.58579 5.25 9.25 5.58579 9.25 6V9.25H6C5.58579 9.25 5.25 9.58579 5.25 10C5.25 10.4142 5.58579 10.75 6 10.75H9.25V14ZM10.0017 19.5C8.68775 19.5 7.45267 19.2507 6.2965 18.752C5.14033 18.2533 4.13467 17.5766 3.2795 16.7218C2.42433 15.8669 1.74725 14.8617 1.24825 13.706C0.749417 12.5503 0.5 11.3156 0.5 10.0017C0.5 8.68775 0.749333 7.45267 1.248 6.2965C1.74667 5.14033 2.42342 4.13467 3.27825 3.2795C4.13308 2.42433 5.13833 1.74725 6.294 1.24825C7.44967 0.749417 8.68442 0.5 9.99825 0.5C11.3123 0.5 12.5473 0.749333 13.7035 1.248C14.8597 1.74667 15.8653 2.42342 16.7205 3.27825C17.5757 4.13308 18.2528 5.13833 18.7518 6.294C19.2506 7.44967 19.5 8.68442 19.5 9.99825C19.5 11.3123 19.2507 12.5473 18.752 13.7035C18.2533 14.8597 17.5766 15.8653 16.7218 16.7205C15.8669 17.5757 14.8617 18.2528 13.706 18.7518C12.5503 19.2506 11.3156 19.5 10.0017 19.5ZM10 18C12.2333 18 14.125 17.225 15.675 15.675C17.225 14.125 18 12.2333 18 10C18 7.76667 17.225 5.875 15.675 4.325C14.125 2.775 12.2333 2 10 2C7.76667 2 5.875 2.775 4.325 4.325C2.775 5.875 2 7.76667 2 10C2 12.2333 2.775 14.125 4.325 15.675C5.875 17.225 7.76667 18 10 18Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" class=\"elementor-element elementor-element-75b7a96 e-con-full e-flex e-con e-child\" data-id=\"75b7a96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf9bd4 elementor-widget elementor-widget-text-editor\" data-id=\"2cf9bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;IA vous facilite le travail : elle transcrit automatiquement vos appels, trie les tickets et sugg\u00e8re des r\u00e9ponses rapides aux demandes des clients. Cela signifie que le service client peut travailler plus rapidement et que les clients recoivent une meilleure aide. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1162\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1162\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Puis-je utiliser la gestion des tickets sur mon smartphone ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M10.0301 19.5C8.71607 19.5 7.48099 19.2507 6.32482 18.752C5.16865 18.2533 4.16299 17.5766 3.30782 16.7217C2.45265 15.8669 1.77557 14.8617 1.27657 13.706C0.777737 12.5503 0.52832 11.3156 0.52832 10.0017C0.52832 8.68775 0.777654 7.45267 1.27632 6.2965C1.77499 5.14033 2.45174 4.13467 3.30657 3.2795C4.1614 2.42433 5.16665 1.74725 6.32232 1.24825C7.47799 0.749416 8.71274 0.5 10.0266 0.5C11.3406 0.5 12.5757 0.749333 13.7318 1.248C14.888 1.74667 15.8937 2.42342 16.7488 3.27825C17.604 4.13308 18.2811 5.13833 18.7801 6.294C19.2789 7.44967 19.5283 8.68442 19.5283 9.99825C19.5283 11.3122 19.279 12.5473 18.7803 13.7035C18.2817 14.8597 17.6049 15.8653 16.7501 16.7205C15.8952 17.5757 14.89 18.2527 13.7343 18.7517C12.5787 19.2506 11.3439 19.5 10.0301 19.5ZM10.0283 18C12.2617 18 14.1533 17.225 15.7033 15.675C17.2533 14.125 18.0283 12.2333 18.0283 10C18.0283 7.76667 17.2533 5.875 15.7033 4.325C14.1533 2.775 12.2617 2 10.0283 2C7.79499 2 5.90332 2.775 4.35332 4.325C2.80332 5.875 2.02832 7.76667 2.02832 10C2.02832 12.2333 2.80332 14.125 4.35332 15.675C5.90332 17.225 7.79499 18 10.0283 18Z\" fill=\"#2EC659\"><\/path><path d=\"M10.7783 10.75H14.0283C14.4425 10.75 14.7783 10.4142 14.7783 10C14.7783 9.58579 14.4425 9.25 14.0283 9.25H10.7783H9.27832H6.02832C5.61411 9.25 5.27832 9.58579 5.27832 10C5.27832 10.4142 5.61411 10.75 6.02832 10.75H9.27832H10.7783Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M9.25 14C9.25 14.4142 9.58579 14.75 10 14.75C10.4142 14.75 10.75 14.4142 10.75 14V10.75H14C14.4142 10.75 14.75 10.4142 14.75 10C14.75 9.58579 14.4142 9.25 14 9.25H10.75V6C10.75 5.58579 10.4142 5.25 10 5.25C9.58579 5.25 9.25 5.58579 9.25 6V9.25H6C5.58579 9.25 5.25 9.58579 5.25 10C5.25 10.4142 5.58579 10.75 6 10.75H9.25V14ZM10.0017 19.5C8.68775 19.5 7.45267 19.2507 6.2965 18.752C5.14033 18.2533 4.13467 17.5766 3.2795 16.7218C2.42433 15.8669 1.74725 14.8617 1.24825 13.706C0.749417 12.5503 0.5 11.3156 0.5 10.0017C0.5 8.68775 0.749333 7.45267 1.248 6.2965C1.74667 5.14033 2.42342 4.13467 3.27825 3.2795C4.13308 2.42433 5.13833 1.74725 6.294 1.24825C7.44967 0.749417 8.68442 0.5 9.99825 0.5C11.3123 0.5 12.5473 0.749333 13.7035 1.248C14.8597 1.74667 15.8653 2.42342 16.7205 3.27825C17.5757 4.13308 18.2528 5.13833 18.7518 6.294C19.2506 7.44967 19.5 8.68442 19.5 9.99825C19.5 11.3123 19.2507 12.5473 18.752 13.7035C18.2533 14.8597 17.5766 15.8653 16.7218 16.7205C15.8669 17.5757 14.8617 18.2528 13.706 18.7518C12.5503 19.2506 11.3156 19.5 10.0017 19.5ZM10 18C12.2333 18 14.125 17.225 15.675 15.675C17.225 14.125 18 12.2333 18 10C18 7.76667 17.225 5.875 15.675 4.325C14.125 2.775 12.2333 2 10 2C7.76667 2 5.875 2.775 4.325 4.325C2.775 5.875 2 7.76667 2 10C2 12.2333 2.775 14.125 4.325 15.675C5.875 17.225 7.76667 18 10 18Z\" fill=\"#2EC659\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" class=\"elementor-element elementor-element-61eaa57 e-con-full e-flex e-con e-child\" data-id=\"61eaa57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c088dd elementor-widget elementor-widget-text-editor\" data-id=\"9c088dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Absolument ! Gr\u00e2ce \u00e0 notre application mobile, vous pouvez facilement g\u00e9rer des dossiers m\u00eame lorsque vous \u00eates en d\u00e9placement. L&rsquo;application vous permet de collaborer facilement avec vos coll\u00e8gues, de r\u00e9pondre aux appels importants et de suivre les dossiers, o\u00f9 que vous soyez.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Notre gestion efficace des tickets permet de satisfaire nos clients Vous pouvez facilement g\u00e9rer les appels entrants gr\u00e2ce \u00e0 notre syst\u00e8me de gestion des tickets et vous avez un contr\u00f4le total sur tous les dossiers clients, du premier appel \u00e0 la cl\u00f4ture. Cliquez sur notre d\u00e9mo Gestion des Tickets Avec de nombreux appels \u00e0 trier, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-13787","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tickets | Telavox - Op\u00e9rateur T\u00e9l\u00e9com pour les Entreprises<\/title>\n<meta name=\"description\" content=\"Optimisez la gestion des appels entrants avec un syst\u00e8me performant. 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