{"id":19992,"date":"2024-10-22T09:07:01","date_gmt":"2024-10-22T07:07:01","guid":{"rendered":"https:\/\/telavox.be\/integrationer\/freshservice\/"},"modified":"2024-11-27T14:38:47","modified_gmt":"2024-11-27T13:38:47","slug":"freshservice","status":"publish","type":"integration","link":"https:\/\/telavox.be\/nl\/integraties\/freshservice\/","title":{"rendered":"Freshservice"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-de-voordelen-van-telavox-en-freshservice\"><strong>De voordelen van Telavox en Freshservice<\/strong><\/h3>\n\n\n\n<p>Met de integratie van Telavox CTI (Computer Telephony Integration) kunt u oproepen rechtstreeks vanuit Freshservice beheren, zonder dat u het platform hoeft te verlaten. Alle klantinformatie is in realtime beschikbaar, wat niet alleen tijd bespaart, maar ook de productiviteit verhoogt.<\/p>\n\n\n\n<p><strong>Direct bellen vanuit Freshservice<\/strong><br>Met Telavox CTI kunnen uw medewerkers eenvoudig contactpersonen bellen vanuit Freshservice. Dankzij functies zoals &#8220;click-to-dial&#8221; kunnen oproepen direct vanaf de contactkaart worden gestart, terwijl oproepen naadloos ontvangen, doorverbonden of in de wacht gezet kunnen worden.<\/p>\n\n\n\n<p><strong>Bespaar tijd en focus op de klant<\/strong><br>Door gesprekken en klantgegevens op \u00e9\u00e9n centrale plek te beheren, kunnen medewerkers zich volledig concentreren op het leveren van een effici\u00ebnte en hoogwaardige klantervaring, zonder afleiding.<\/p>\n\n\n\n<p><strong>Telavox Contact Lookup<\/strong><br>Met Telavox krijgt u direct toegang tot klantinformatie zodra er een oproep binnenkomt. Door de synchronisatie van Freshservice met Telavox krijgt u vooraf inzicht in de klant, zodat u direct een gepersonaliseerde en relevante service kunt bieden.<\/p>\n\n\n\n<p><strong>Automatisch zoeken naar contactpersonen<\/strong><br>Wanneer een oproep binnenkomt via Telavox, wordt automatisch informatie over de beller opgehaald uit Freshservice, zodat u meteen weet met wie u spreekt.<\/p>\n\n\n\n<p><strong>Snelle toegang tot klantprofielen<\/strong><br>Met \u00e9\u00e9n klik gaat u direct naar het profiel van de klant in Freshservice, waar u zijn geschiedenis en eerdere gevallen kunt inzien.<\/p>\n\n\n\n<p><strong>Voordelen van Telavox en Freshservice<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Effici\u00ebnt belbeheer<\/strong>: Beheer al uw oproepen rechtstreeks vanuit Freshservice, bespaar tijd en maak elke klantinteractie eenvoudiger.<\/li>\n\n\n\n<li><strong>Meer gepersonaliseerde klantervaringen<\/strong>: Met snelle toegang tot klantgegevens kunnen uw medewerkers relevantere en persoonlijkere service bieden, wat de klantrelatie versterkt.<\/li>\n\n\n\n<li><strong>Geautomatiseerde administratie<\/strong>: Dankzij de integratie van Telavox met Freshservice hoeft u minder gegevens handmatig in te voeren, wat het werk van uw team aanzienlijk vereenvoudigt.<\/li>\n<\/ul>\n\n\n\n<p><strong>Starten met Freshservice in Telavox<\/strong><br>Het is eenvoudig om aan de slag te gaan met Freshservice in Telavox. Uw Customer Success Manager staat voor u klaar om u door het proces te begeleiden en zorgt voor een vlotte implementatie.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>De voordelen van Telavox en Freshservice Met de integratie van Telavox CTI (Computer Telephony Integration) kunt u oproepen rechtstreeks vanuit Freshservice beheren, zonder dat u het platform hoeft te verlaten. Alle klantinformatie is in realtime beschikbaar, wat niet alleen tijd bespaart, maar ook de productiviteit verhoogt. Direct bellen vanuit FreshserviceMet Telavox CTI kunnen uw medewerkers [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":true,"content-type":"","inline_featured_image":false},"integration-category":[739],"class_list":["post-19992","integration","type-integration","status-publish","hentry","integration-category-servicedesk"],"acf":{"intro-text":"Breng alle essenti\u00eble functies samen op \u00e9\u00e9n centrale plek. 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