{"id":25696,"date":"2025-08-11T17:13:20","date_gmt":"2025-08-11T15:13:20","guid":{"rendered":"https:\/\/telavox.be\/integrationer\/microsoft-dynamics-365-2\/"},"modified":"2025-08-20T16:08:21","modified_gmt":"2025-08-20T14:08:21","slug":"microsoft-dynamics-365","status":"publish","type":"integration","link":"https:\/\/telavox.be\/nl\/integraties\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25696\" class=\"elementor elementor-25696 elementor-25250\" data-elementor-post-type=\"integration\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5d312 e-flex e-con-boxed e-con e-parent\" data-id=\"0a5d312\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9faf921 e-con-full e-flex e-con e-child\" data-id=\"9faf921\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5322a elementor-widget elementor-widget-breadcrumbs\" data-id=\"cd5322a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/telavox.be\/nl\/startpagina-2\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be03e72 e-con-full e-flex e-con e-child\" data-id=\"be03e72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d160f88 e-con-full e-flex e-con e-child\" data-id=\"d160f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73ded1f e-con-full gallery-container e-flex e-con e-child\" data-id=\"73ded1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc194d5 e-con-full video-container e-flex e-con e-child\" data-id=\"fc194d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd9236 elementor-widget elementor-widget-video\" data-id=\"9cd9236\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/calltransfer-dynamics-telavox-app.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9602f0 e-con-full e-flex e-con e-child\" data-id=\"f9602f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91f3dbc elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"91f3dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58e4d07 elementor-widget elementor-widget-text-editor\" data-id=\"58e4d07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCRM\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f38d35 e-con-full e-flex e-con e-child\" data-id=\"5f38d35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5320686 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"5320686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/nl\/neem-contact-met-ons-op\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact met ons op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468c8d9 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"468c8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/nl\/prijzen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijzen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400c957 elementor-widget elementor-widget-heading\" data-id=\"400c957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Links<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68025e e-con-full e-flex e-con e-child\" data-id=\"d68025e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c79690f elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"c79690f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/get-channel-integration-framework#get-dynamics-365-channel-integration-framework-from-microsoft-appsource\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Dynamics CIF applicatie<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050f6a1 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"050f6a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/configure-channel-provider-channel-integration-framework\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">De channel provider configureren<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc9be22 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bc9be22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-dynamics\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Telavox in Dynamics<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb686c elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"abb686c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#in-telavox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Dynamics informatie in Telavox<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a4f9d elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"d8a4f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce8ae7a elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ce8ae7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.telavox.com\/nl_NL\/ms-dynamics\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 19H6C5.45 19 5 18.55 5 18V6C5 5.45 5.45 5 6 5H11C11.55 5 12 4.55 12 4C12 3.45 11.55 3 11 3H5C3.89 3 3 3.9 3 5V19C3 20.1 3.9 21 5 21H19C20.1 21 21 20.1 21 19V13C21 12.45 20.55 12 20 12C19.45 12 19 12.45 19 13V18C19 18.55 18.55 19 18 19ZM14 4C14 4.55 14.45 5 15 5H17.59L8.46 14.13C8.07 14.52 8.07 15.15 8.46 15.54C8.85 15.93 9.48 15.93 9.87 15.54L19 6.41V9C19 9.55 19.45 10 20 10C20.55 10 21 9.55 21 9V3H15C14.45 3 14 3.45 14 4Z\" fill=\"#2C3551\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb91c6b e-flex e-con-boxed e-con e-parent\" data-id=\"fb91c6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cb8a0 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"35cb8a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"56408224\" aria-label=\"Tabs. Open items met enter of spatie, sluit af met escape en navigeer met de pijltoetsen.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"overview\" data-tab-title-id=\"e-n-tab-title-564082241\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-564082241\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tKenmerken\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"how-to-setup\" data-tab-title-id=\"e-n-tab-title-564082242\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-564082242\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAan de slag\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-564082241\" role=\"tabpanel\" aria-labelledby=\"overview\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-be89b46 e-con-full e-flex e-con e-child\" data-id=\"be89b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8dfa082 e-flex e-con-boxed e-con e-child\" data-id=\"8dfa082\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-812ff3c e-con-full e-flex e-con e-child\" data-id=\"812ff3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfcda71 elementor-widget elementor-widget-heading\" data-id=\"dfcda71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Uw oproepen beheren in Dynamics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbdb28 elementor-widget elementor-widget-text-editor\" data-id=\"4dbdb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Beantwoord en voer gesprekken rechtstreeks vanuit Dynamics. Met de zakelijke telefonieapp van Telavox, ge\u00efntegreerd in Dynamics, behoudt u volledige controle om gesprekken door te verbinden of in de wacht te zetten, terwijl u zich volledig op uw klanten blijft focussen.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b43c1cf elementor-widget elementor-widget-heading\" data-id=\"b43c1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registreer uw gesprekken en tickets in real-time<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-309e2df elementor-widget elementor-widget-text-editor\" data-id=\"309e2df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimaliseer uw werk door eenvoudig gesprekken op te nemen en direct tijdens het telefoongesprek tickets aan te maken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b70e4cf e-con-full e-flex e-con e-child\" data-id=\"b70e4cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5a754 elementor-widget elementor-widget-video\" data-id=\"5d5a754\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/create-dyanmics-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8258cc e-flex e-con-boxed e-con e-child\" data-id=\"b8258cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63163a0 e-con-full e-flex e-con e-child\" data-id=\"63163a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4998fc7 elementor-widget elementor-widget-video\" data-id=\"4998fc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/dynamics-details-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e989f2e e-con-full e-flex e-con e-child\" data-id=\"e989f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01c8eda elementor-widget elementor-widget-heading\" data-id=\"01c8eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Volledig overzicht van eerdere oproepen en tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c3931 elementor-widget elementor-widget-text-editor\" data-id=\"f4c3931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Als er een gesprek binnenkomt of bezig is, opent er automatisch een venster op uw scherm met de geschiedenis van de klant. Het toont de laatste gesprekken en tickets, met klikbare knoppen voor snelle toegang tot mappen of het contactrecord in Dynamics. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea5753 elementor-widget elementor-widget-heading\" data-id=\"dea5753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Snelle toegang tot essenti\u00eble klantinformatie\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314c470 elementor-widget elementor-widget-text-editor\" data-id=\"314c470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Door de eerdere interacties te bekijken, kunt u uw communicatie aanpassen en direct tijdens het gesprek een relevanter en persoonlijker service bieden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f344dbf e-flex e-con-boxed e-con e-child\" data-id=\"f344dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5bedc9 e-con-full e-flex e-con e-child\" data-id=\"b5bedc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7da340 elementor-widget elementor-widget-heading\" data-id=\"d7da340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Synchronisatie van klantinformatie met Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-528a22a elementor-widget elementor-widget-text-editor\" data-id=\"528a22a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wanneer u een oproep beantwoordt in Telavox, worden de relevante klantgegevens automatisch opgehaald uit Dynamics. U ziet direct wie er belt, de bedrijfsnaam, het e-mailadres en de verantwoordelijke accountmanager \u2014 alles wat u nodig heeft om vanaf het eerste moment optimale service te bieden. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cdd695 elementor-widget elementor-widget-heading\" data-id=\"7cdd695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Snelle toegang tot het klantenbestand<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d78590e elementor-widget elementor-widget-text-editor\" data-id=\"d78590e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Alle oproepen die u in Telavox beheert, worden automatisch gekoppeld aan de juiste contactpersoon in Dynamics. Dit geeft u onmiddellijk toegang tot de volledige klantgeschiedenis, de mogelijkheid om gespreksnotities vast te leggen en een duidelijk overzicht van lopende zaken en kansen. Een echte tijdsbesparing voor dagelijkse klantrelaties en follow-up.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-294f49e e-con-full e-flex e-con e-child\" data-id=\"294f49e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfed85b elementor-widget elementor-widget-video\" data-id=\"dfed85b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;play_on_mobile&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;mute&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/telavox.be\/wp-content\/uploads\/2025\/07\/dynamics-data-in-telavox.mp4\" autoplay=\"\" loop=\"\" muted=\"muted\" playsinline=\"\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-564082242\" role=\"tabpanel\" aria-labelledby=\"how-to-setup\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-e902c90 e-con-full e-flex e-con e-child\" data-id=\"e902c90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-501f567 e-flex e-con-boxed e-con e-child\" data-id=\"501f567\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-75b5ab7 e-con-full e-flex e-con e-child\" data-id=\"75b5ab7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ebde8a elementor-widget elementor-widget-heading\" data-id=\"9ebde8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vereisten voor de Telavox-toepassing in Dynamics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6720f93 elementor-widget elementor-widget-text-editor\" data-id=\"6720f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telavox<strong>CRM integratie-uitbreidingsmodule<\/strong><\/li><li><strong>Microsoft Dynamics-licentie<\/strong> (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service)<\/li><li><strong>Dynamics 365 Channel Integration Framework (CIF)-app<\/strong> ge\u00efnstalleerd<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42bcf93 e-con-full e-flex e-con e-child\" data-id=\"42bcf93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38ce882 e-con-full e-flex e-con e-child\" data-id=\"38ce882\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aceb427 elementor-widget elementor-widget-heading\" data-id=\"aceb427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dynamics 365 CIF installeren<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94069f elementor-widget elementor-widget-text-editor\" data-id=\"c94069f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li><a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/get-channel-integration-framework#get-dynamics-365-channel-integration-framework-from-microsoft-appsource\">Download en installeer<\/a> Dynamics 365 Channel Integration Framework (CIF).<\/li><li><a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/customer-service\/channel-integration-framework\/configure-channel-provider-channel-integration-framework\">Configureer een channel provider<\/a> voor CTI. Vul de volgende velden in: <br><br>Name: Telavox CTI<br>Label: Telavox CTI<br>Channel URL: https:\/\/msdynamics-cti.telavox.com\/?base= (voorbeeld; https:\/\/msdynamics-cti.telavox.com\/?base=https:\/\/company.crm.dynamics.com\/)<br>Enable Outbound Communication: Ja<br>Channel Order: 0<br>API Version: 1.0<br>Trusted Domain:<br>Customer Parameters:<br><br><\/li><li><p data-pm-slice=\"1 1 []\">Selecteer de applicaties waarin u Telavox CTI wilt weergeven.<\/p><\/li><li><p data-pm-slice=\"1 1 []\">Selecteer de rollen die Telavox CTI mogen gebruiken.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfdbc36 e-con-full e-flex e-con e-child\" data-id=\"dfdbc36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b7ea32 elementor-widget elementor-widget-heading\" data-id=\"6b7ea32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vereisten voor het zoeken naar contactpersonen in Telavox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0275c1a elementor-widget elementor-widget-text-editor\" data-id=\"0275c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"365\" data-end=\"411\">Telavox <strong>Contact Lookup<\/strong> add-on module<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b15b4d9 e-con-full e-flex e-con e-child\" data-id=\"b15b4d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e6a701a e-con-full e-flex e-con e-child\" data-id=\"e6a701a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f410bf9 elementor-widget elementor-widget-heading\" data-id=\"f410bf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contactzoekfunctie installeren<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb689dd elementor-widget elementor-widget-text-editor\" data-id=\"cb689dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\"><li data-start=\"81\" data-end=\"182\">Installeer <strong data-start=\"91\" data-end=\"120\">Dynamics Contact Lookup<\/strong> vanuit de Telavox beheerportal (App Directory).<\/li><li data-start=\"81\" data-end=\"182\">Voer uw Dynamics inloggegevens in.<\/li><li data-start=\"81\" data-end=\"182\">Klik op &#8220;Integratie starten&#8221;.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23b5f4e e-con-full e-flex e-con e-child\" data-id=\"23b5f4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4769923 elementor-widget elementor-widget-heading\" data-id=\"4769923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contactzoekfunctie aan gebruikers toevoegen<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-718bdf5 elementor-widget elementor-widget-text-editor\" data-id=\"718bdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol style=\"padding-left: 20px;\">\n<li>Ga in het Telavox-beheerportaal naar Gebruikers -&gt; Oproepwidgets.<\/li>\n<li>Selecteer de gebruikers voor wie u het zoeken naar contactpersonen wilt activeren.<\/li>\n<li>Klik op Toevoegen in het rechtergedeelte.<\/li>\n<li>Kies Dynamics Lookup Widget.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0eecb8e e-con-full e-flex e-con e-child\" data-id=\"0eecb8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7594bc0 elementor-widget elementor-widget-heading\" data-id=\"7594bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Meer informatie<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d6410 elementor-widget elementor-widget-text-editor\" data-id=\"b5d6410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om goed te kunnen zoeken naar contactpersonen, moeten alle telefoonnummers in uw CRM worden opgeslagen in E.164-formaat. Dit formaat begint met een &#8220;+&#8221; gevolgd door de landcode. Nummers mogen geen speciale tekens bevatten zoals spaties, haakjes of koppeltekens.  <\/p><article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-40\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"12e3f6ae-2cdc-4222-a2a9-81e293d6b3e1\" data-message-model-slug=\"gpt-4o\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling markdown-new-styling-hidden-hrs\"><p data-start=\"398\" data-end=\"450\" data-is-last-node=\"\" data-is-only-node=\"\">Hier is een voorbeeld van een geldig nummer: +32123123123<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05dc2ee e-flex e-con-boxed e-con e-parent\" data-id=\"05dc2ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1179ff e-con-full e-flex e-con e-child\" data-id=\"e1179ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce6ef6 elementor-widget elementor-widget-heading\" data-id=\"6ce6ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82c6601 faq-accordions faq-accordions-integration elementor-widget elementor-widget-n-accordion\" data-id=\"82c6601\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1370\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Wat kan ik doen met de integratie van Telavox met Dynamics? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1370\" class=\"elementor-element elementor-element-5f3decd e-con-full e-flex e-con e-child\" data-id=\"5f3decd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12d3227 elementor-widget elementor-widget-text-editor\" data-id=\"12d3227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Direct bellen en gebeld worden in Dynamics<\/li><li>Automatisch klantinformatie weergeven bij een inkomend gesprek<\/li><li>Gespreksgeschiedenis en klantgegevens op \u00e9\u00e9n plek beheren<\/li><li>Direct doorverbinden en gesprekken in de wacht zetten in Dynamics<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Welke licenties zijn vereist? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1371\" class=\"elementor-element elementor-element-d8ba5ab e-con-full e-flex e-con e-child\" data-id=\"d8ba5ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c9a7b elementor-widget elementor-widget-text-editor\" data-id=\"80c9a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Een Telavox-licentie<\/li><li>Telavox add-on optie: CRM-integratie<\/li><li>Een Microsoft Dynamics-licentie (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service)<\/li><li>Dynamics 365 Channel Integration Framework (CIF)-toepassing ge\u00efnstalleerd<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Hoe werkt het zoeken naar contactpersonen? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path d=\"M7 11H15M21 11C21 16.5228 16.5228 21 11 21C5.47715 21 1 16.5228 1 11C1 5.47715 5.47715 1 11 1C16.5228 1 21 5.47715 21 11Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 8V16M8 12H16M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#B7B7B7\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1372\" class=\"elementor-element elementor-element-44b9d8b e-con-full e-flex e-con e-child\" data-id=\"44b9d8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78384d7 elementor-widget elementor-widget-text-editor\" data-id=\"78384d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telavox haalt automatisch klantgegevens op uit Dynamics bij een inkomende oproep<\/li><li>U kunt alle relevante klantgegevens direct tijdens het gesprek bekijken<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6772ec e-flex e-con-boxed e-con e-parent\" data-id=\"e6772ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eef153 elementor-widget elementor-widget-template\" data-id=\"4eef153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"20949\" class=\"elementor elementor-20949\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c619ec4 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2c619ec4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27c4c649 e-con-full e-flex e-con e-child\" data-id=\"27c4c649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-205e8dbd e-con-full e-flex e-con e-child\" data-id=\"205e8dbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-179e3dd6 e-con-full e-flex e-con e-child\" data-id=\"179e3dd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4caec0e0 elementor-widget elementor-widget-heading\" data-id=\"4caec0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Draag vandaag nog uw telefonie aan ons over<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead75f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ead75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ead75f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor is-mac\" data-id=\"ead75f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Houd uw nummers bij de hand en we helpen u meteen op weg.<\/p><\/div><\/div><div class=\"elementor-element elementor-element-2659ba1d e-con-full e-flex e-con e-child\" data-id=\"2659ba1d\" data-element_type=\"container\"><div class=\"elementor-element elementor-element-2284044f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button is-mac\" data-id=\"2284044f\" data-element_type=\"widget\" data-widget_type=\"button.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-button-wrapper\">\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2659ba1d e-con-full e-flex e-con e-child\" data-id=\"2659ba1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2284044f elementor-align-right elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2284044f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/nl\/prijzen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ontdek onze prijzen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f601f9a elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f601f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/telavox.be\/nl\/neem-contact-met-ons-op\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact met ons op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dankzij de Telavox-integratie kunt u gemakkelijk gesprekken voeren en beantwoorden in Dynamics. Neem uw gesprekken op en maak tickets aan in realtime voor een optimale follow-up. Snel toegang tot klantinformatie en gespreksgeschiedenis, zodat u bij elk gesprek een gepersonaliseerde, effici\u00ebnte service kunt bieden.  <\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false},"integration-category":[689],"class_list":["post-25696","integration","type-integration","status-publish","hentry","integration-category-crm-nl"],"acf":{"intro-text":"","integration_icon":"","gallery":"","available_on_subscription":"","video_overlay_image":"","video_url":"","hero_animation":null,"benefits_of_integrating":"","benefit_1_heading":"","benefit_2_heading":"","benefit_3_heading":"","benefit_1_body_copy":"","benefit_2_body_copy":"","benefit_3_body_copy":"","faq_items":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Telavox &amp; Microsoft Dynamics 365 integratie<\/title>\n<meta name=\"description\" content=\"Beheer uw oproepen en tickets in Dynamics 365 met Telavox. 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